Associate, IT User Support

Crédit Agricole CIB; Hong Kong; On-site; HKD 300,000 - 460,000; Full time

Job summary

Crédit Agricole Corporate and Investment Bank in Hong Kong seeks an experienced IT support professional to troubleshoot PC hardware, printers, and software and to provide second/third line escalation. The role covers installation, network, systems, and office automation tasks, with shift duties including on-call and weekend support.

The ideal candidate will have 7+ years in technical support, experience with front office/banking environments, and proficiency in market data systems such as

Qualifications

• Diploma or above in Computer Science or related disciplines.
• At least 7 years of working experience in technical support including network administration work and system operations.
• Front office and Private Banking support experience will be advance
• Able to communicate effectively to different levels of users. Able to work independently, and as a team
• Able to work on shift roster, on-call support, weekend and public holidays
• Ideal candidate will be offered a permanent position
• Proficient in market data systems and 3rd party system such as Reuters, Bloomberg, EBS, Etrali, etc.
• Solid experience in Active Directory, DNS, MS Exchange & MS SQL
• Good command of spoken and written English, Mandarin and Cantonese

Responsibilities

• Troubleshoot and problem solve PC related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
• Provide installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
• Provide dealerboard system support and daily office automation system support
• Perform IT helpdesk function by answering supports calls in a shift arrangement
• Follow-up on user purchase and services subscription request
• IT inventory, documentation and procedure update
• PC, LCD, printer internal relocation
• Internal video conference meeting setup and troubleshoot

Skills

IT helpdesk

Network administration

System operations

Effective communication

Shift work availability

English/Mandarin/Cantonese

Education

Diploma or above in Computer Science or related disciplines

Tools

Reuters

Bloomberg

EBS

Etrali

Job description

• Troubleshoot and problem solve PC related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
• Provide installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
• Provide dealerboard system support and daily office automation system support
• Perform IT helpdesk function by answering supports calls in a shift arrangement
• Follow-up on user purchase and services subscription request
• IT inventory, documentation and procedure update
• PC, LCD, printer internal relocation
• Internal video conference meeting setup and troubleshoot
• Diploma or above in Computer Science or related disciplines
• At least 7 years of working experience in technical support including network administration work and system operations
• Front office and Private Banking support experience will be advance
• Able to communicate effectively to different levels of users. Able to work independently, and as a team
• Able to work on shift roster, on-call support, weekend and public holidays
• Ideal candidate will be offered a permanent position
• Proficient in market data systems and 3rd party system such as Reuters, Bloomberg, EBS, Etrali, etc.
• Solid experience in Active Directory, DNS, MS Exchange & MS SQL
• Good command of spoken and written English, Mandarin and Cantonese