Investment Bank - IT Support

Sanderson-Ikas; Hong Kong Island; On-site; HKD 240,000 - 360,000; Full time

Job summary

Sanderson-Ikas provides first-line IT support to internal users, troubleshooting hardware, software, network, and printing issues across the organization. You will install and maintain desktops, laptops, peripherals, and business applications, while supporting Microsoft 365, Teams, AD, and virtual desktops.

The role involves managing IT service requests, asset inventories, onboarding, and coordinating device relocations.

Qualifications

• Diploma or above in Computer Science, Information Technology, or related discipline.
• Minimum 2 years of IT support, desktop support, system operations, or network administration
• Hands-on experience supporting Windows environments, Microsoft 365, and Microsoft Teams
• Solid knowledge of Active Directory, DNS, Microsoft Exchange, and Microsoft SQL Server
• Experience supporting market data platforms such as Bloomberg, Refinitiv (Reuters), EBS, or similar financial systems is preferred
• Strong troubleshooting and problem-solving skills across hardware, software, and network-related issues
• Excellent communication skills with the ability to support users at all levels of the organization
• Self-motivated, customer-focused, and able to work independently and collaboratively within a team
• Good command of spoken and written English, Cantonese, and Mandarin
• Willingness to participate in shift duty, on-call support, and weekend/public holiday coverage when required

Responsibilities

• Provide first-line IT support and technical assistance to internal users across the organization
• Troubleshoot and resolve hardware, software, network, printer, and communication system issues
• Install, configure, and maintain desktops, laptops, peripherals, and business applications
• Support Microsoft 365, Microsoft Teams, Active Directory, virtual desktop, and related workplace technologies
• Administer daily operations of office automation and dealerboard systems
• Escalate complex technical issues to infrastructure teams or external vendors and track resolution progress
• Manage IT service requests, including software subscriptions, equipment procurement, and user onboarding support
• Maintain IT asset inventory, support documentation, and operational procedures
• Coordinate workstation, monitor, and printer relocations, as well as video conferencing setup and support
• Ensure compliance with IT policies, regulatory requirements, and mandatory training obligations

Skills

IT support

Desktop support

Windows OS

Microsoft 365

Microsoft Teams

Active Directory

DNS

Microsoft Exchange

SQL Server

Problem solving

Communication

English

Cantonese

Mandarin

Education

Diploma or above in Computer Science / Information Technology

Tools

Bloomberg

Refinitiv

EBS

Job description

Provide first-line IT support and technical assistance to internal users across the organization

Troubleshoot and resolve hardware, software, network, printer, and communication system issues

Install, configure, and maintain desktops, laptops, peripherals, and business applications

Support Microsoft 365, Microsoft Teams, Active Directory, virtual desktop, and related workplace technologies

Administer daily operations of office automation and dealerboard systems

Escalate complex technical issues to infrastructure teams or external vendors and track resolution progress

Manage IT service requests, including software subscriptions, equipment procurement, and user onboarding support

Maintain IT asset inventory, support documentation, and operational procedures

Coordinate workstation, monitor, and printer relocations, as well as video conferencing setup and support

Ensure compliance with IT policies, regulatory requirements, and mandatory training obligations

Requirements

Diploma or above in Computer Science, Information Technology, or a related discipline

Minimum 2 years of experience in IT support, desktop support, system operations, or network administration

Hands-on experience supporting Windows environments, Microsoft 365, and Microsoft Teams

Solid knowledge of Active Directory, DNS, Microsoft Exchange, and Microsoft SQL Server

Experience supporting market data platforms such as Bloomberg, Refinitiv (Reuters), EBS, or similar financial systems is preferred

Strong troubleshooting and problem-solving skills across hardware, software, and network-related issues

Excellent communication skills with the ability to support users at all levels of the organization

Self-motivated, customer-focused, and able to work independently and collaboratively within a team

Good command of spoken and written English, Cantonese, and Mandarin

Willingness to participate in shift duty, on-call support, and weekend/public holiday coverage when required