Senior IT Helpdesk & Deskside Service Supervisor

Automated Systems (HK) Ltd; Hong Kong Island; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Automated Systems (H.K.) Limited (ASL) seeks a senior IT Infrastructure & Security professional to lead implementation, support, and improvement across end-user computing, network, and security. You will partner with vendors to ensure SLA compliance and cost effectiveness while driving governance.

With 5+ years in IT infrastructure and security, you will supervise a team, manage Microsoft 365, Windows Server, virtualization, and cloud-based solutions, and contribute to supplier performance,

Qualifications

• Prefer a bachelor’s degree in CS/IT or related discipline.
• Minimum 5 years in IT infrastructure, end-user services, cybersecurity, networks, cloud platforms, and operations with 2+ years supervisory.
• Experience managing enterprise IT environments including M365, Windows Server, virtualization, and security.
• Proven experience with Microsoft Security and EDR solutions and incident response.
• PM/ITSM capabilities with record of delivering workplace tech initiatives.
• Good governance, process documentation, and asset management practice.

Responsibilities

• Assist in managing IT infrastructure and end-user computing initiatives.
• Support cybersecurity, networks, cloud platforms, and operations activities.
• Manage vendor relationships and outsourced service providers for SLA compliance.
• Monitor system performance, capacity, and service utilization.
• Drive continuous improvement and governance through documentation and asset management.

Skills

IT infrastructure

End-user computing

Cybersecurity

Networking

Cloud platforms

IT service management

Project management

English/Cantonese

Vendor management

Leadership

Education

Bachelor's degree in CS/IT

Higher Education in related discipline

Tools

Microsoft 365

Windows Server

Virtualization

Endpoint management

Backup and recovery

Cloud-based solutions

EDR solutions

Threat detection

Job description

Automated Systems (H.K.) Limited (ASL) seeks a senior IT Infrastructure & Security professional to lead implementation, support, and improvement across end-user computing, network, and security. You will partner with vendors to ensure SLA compliance and cost effectiveness while driving governance.

With 5+ years in IT infrastructure and security, you will supervise a team, manage Microsoft 365, Windows Server, virtualization, and cloud-based solutions, and contribute to supplier performance,