Senior Infrastructure Team Leader / Systems Engineer - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 446,400; Full time

Job summary

An IT service solutions provider in Hong Kong is seeking a skilled IT Support Engineer to implement and support infrastructure. Responsibilities include managing technical support, leading a team, and providing Level 3 incident resolution. Candidates should have 4-8 years of experience in technical support and administration, particularly with Windows platforms and networking. The ideal candidate is proactive, detail-oriented, and possesses strong analytical and troubleshooting skills.

Qualifications

• 4 - 8 years' relevant experience in technical support and administration.
• Understanding of networking concepts including TCP/IP, LAN/WAN, DHCP, DNS.
• Experience with virtualization software and cloud architectures preferred.

Responsibilities

• Implementation and support of client’s IT Infrastructure.
• Responsible for systems/technical support and administration.
• Lead a team of Engineers to provide technical assistance.

Skills

Technical support

Troubleshooting

Interpersonal skills

Analytical skills

Education

University degree in IT / Engineering or equivalent

Tools

Microsoft Windows 10/11

Microsoft Office 2019/2016

Windows Server 2019/2016

Cisco Firewall/switches

VMWare

Citrix XenApp

SQL Server

Cloud based Architectures

Job description

Job Description

Client Description

IT service solutions provider / Client: Financial industry

Responsibilities

• Implementation and support of our client’s IT Infrastructure
• Responsible for systems/technical support and administration on network, desktop/server hardware and software, and application systems
• Provide Level 3 support for incidents and problem resolution
• Interact with other team members and other teams to progress projects and incidents
• Lead a team of Engineers
• Provide Level 1 – 3 support for incidents and problem resolution
• Interact with other team members and other teams to progress projects and incidents

Job Requirements

• University degree IT / Engineering or equivalent
• 4 - 8 years' relevant experience in technical support and administration for All Windows platforms including Microsoft Windows 10/11, Microsoft Office 2019/2016, Windows Server 2019/2016 (Active Directory Administration / Group Policy), Microsoft Exchange Server
• Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching/Firewall
• Experience working with Cisco Firewall/switches
• Experience with virtualisation software e.g. VMWare
• Experience in Citrix XenApp, SQL Server, Data Storage, SCCM, HA Cluster, Microsoft Remote Desktop Services and Cloud based Architectures will be an advantage
• Certificate Holders of CCNA, CCNP, CCIE or MCSE is a plus
• Self-starter who is confident, action and results orientated
• Must be attentive to detail, proactive and have strong troubleshooting skills
• Technical, analytical, interpersonal and organisation skills required