Senior Technical Services Manager / Infrastructure Lead - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

A regional IT services provider in Hong Kong is seeking a Senior Technical Services Manager to lead their Infrastructure team. This role requires at least 15 years of IT experience, including significant expertise in infrastructure design, project delivery, and team management. The ideal candidate will have in-depth knowledge of network design, cloud solutions, and possess strong communication skills. ITIL or PMP certification is essential, along with proficiency in English and Chinese.

Qualifications

• Minimum 15 years of post-qualification IT experience.
• At least 8 years in infrastructure design and implementation.
• Ability to manage complex IT infrastructures effectively.

Responsibilities

• Lead the Infrastructure team to meet business objectives.
• Enhance Infrastructure services to meet market needs.
• Oversee project delivery and ensure customer satisfaction.

Skills

Team leadership

Communication

Analytical skills

Customer focus

Education

Degree in Computer Science, MIS, or related disciplines

Tools

AIX

Windows

Cisco

Oracle

ITIL or PMP certification

Job description

Senior Technical Services Manager / Infrastructure Lead - IC

Client Description

Regional IT services and solutions provider

Job Description

• Set directions for the Infrastructure team that is aligned to organization business objectives and lead team to achieve Line of Business (LOB) Target.
• Innovate and enhance the Infrastructure services in HK so as to remain relevant in present and future market needs.
• Develop a competent team with in-demand skills and capabilities, and groom them to meet the LOB’s target.
• Lead the team to deliver project/services successfully and ensuring profitability & customer satisfactions.
• Responsible to lead a technical team consisting of system/network/database administrators, computer operations, helpdesk and technical specialists to implement, maintain and support various sizable IT infrastructures.
• Work closely with different hardware/software vendors and the customers to design and implement system infrastructure including operating system administration, system security, clustering, SAN storage, backup and disaster recovery procedure.

Job Requirements

• Degree in Computer Science, MIS, or related disciplines.
• Minimum 15 years of post-qualification IT experiences, including at least 8 years of experiences in infrastructure design and implementation.
• Practical knowledge in network design and implementation; large scale PC deployment; managing AIX, Windows, Clustering, SAN, Cisco, Oracle, Middleware, Security, Cloud and backup solution.
• At least specialized in one of the technical areas, for instance system, network, security, data centre, storage etc.
• Experienced in working on complex problems / projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
• Experienced in bidding for medium to large projects in government sector is preferable.
• Completed more than 1 cycle of project development in large scale projects, preferable in government sector.
• Strong team leading and people management skill.
• Ability to communicate effectively with all level of users and team members.
• Excellent documentation techniques and analytical skills.
• Initiative, customer-focused, independent and able to work under pressure.
• Good command of both written and spoken English and Chinese.
• Holder of ITIL or PMP certification is essential.