Service Engineer Team Lead - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

A fast-growing IT service provider in Hong Kong seeks a Service Engineer to deliver IT infrastructure support and solve technical issues for internal users. The role requires a diploma or above in Computer Sciences or related fields, along with strong troubleshooting and customer service skills. Experience with MCITP, CCNA, or CCNP is advantageous, and candidates with team leadership experience may be considered for a senior position. Join a dynamic team focused on providing excellent IT services.

Qualifications

• Diploma or above in Computer Sciences, Information Technology or related disciplines.
• Good knowledge on server and network.
• Holder of MCITP, CCNA, CCNP will be an advantage.
• With lead team experience will be considered as Senior Service Engineer / Service Team Supervisor.

Responsibilities

• Provide IT infrastructure support/administration.
• Responsible for providing IT supporting service to internal users.
• Handle IT Support daily operation.
• Provide on-site support and log customer requests.
• Monitor system, communication performance and utilization.
• Lead troubleshooting system/network related problems.

Skills

IT infrastructure support

Troubleshooting

Customer service

Team leadership

Education

Diploma or above in Computer Sciences or related disciplines

Tools

MCITP

CCNA

CCNP

Job description

Fast-growing IT & network service solutions provider

Job Description

Candidates with less experience will be considered as Service Engineer / Service Engineer.

Responsibilities

• Provide IT infrastructure support/administration - Perform installation, configuration, administration and troubleshooting of OS, hardware & software
• To be responsible for providing IT supporting service to internal users
• Handling IT Support daily operation
• On-site support, logging customer requests into the system and resolving or escalating to the appropriate support team.
• Monitor system, communication performance and utilization.
• Take lead in troubleshooting system/network related problem and assist other teams on troubleshooting when needed

Job Requirements

• Diploma or above in Computer Sciences, Information Technology or related disciplines
• Good knowledge on server and network
• Holder of MCITP, CCNA, CCNP will be an advantage
• With lead team experience will considered as Senior Service Engineer / Service Team Supervisor