(Senior) Systems Engineer (Banking support) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

An innovative technology firm based in Hong Kong is seeking an IT Support Specialist. This role involves implementing and supporting IT infrastructure, providing technical support across various Windows platforms, and addressing incidents with a strong focus on troubleshooting. The successful candidate will have a relevant degree, proficiency in networking, and experience working with tools such as Cisco, VMWare, and SQL Server. Attention to detail and strong interpersonal skills are crucial for success.

Qualifications

• University degree in IT/Engineering or equivalent.
• Relevant experience in technical support for All Windows platforms.
• Understanding of networking concepts like TCP/IP, LAN/WAN, DHCP, DNS.

Responsibilities

• Implementation and support of the client’s IT Infrastructure.
• Provide Level 1 – 3 support for incidents.
• Interact with team members to progress projects.

Skills

Technical support

Troubleshooting

Interpersonal skills

Analytical skills

Attention to detail

Education

University degree in IT/Engineering or equivalent

Tools

Windows 10

Microsoft Office 2016/2019

Windows Server 2016/2019

Cisco Firewall

VMWare

SQL Server

Duo Security

Citrix XenApp

Job description

Client Description

Job Description

• Implementation and support of our client’s IT Infrastructure
• Responsible for systems/technical support and administration on network, desktop/server hardware and software, and application systems
• Provide Level 1 – 3 support for incidents and problem resolution
• Interact with other team members and other teams to progress projects and incidents

Job Requirements

• University degree IT / Engineering or equivalent
• Relevant experience in technical support and administration for All Windows platforms including Microsoft Windows 10, Microsoft Office 2019/2016, Windows Server 2019/2016 (Active Directory Administration / Group Policy), Microsoft Exchange Server
• Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching/Firewall
• Experience working with Cisco Firewall/switches
• Experience with virtualisation software e.g. VMWare
• Experience in Duo Security, Cisco Umbrella, Cisco Firepower, Citrix XenApp, SQL Server, Data Storage, SCCM, HA Cluster, Microsoft Remote Desktop Services and Cloud based Architectures will be an advantage
• Certificate Holders of CCNA, CCNP, CCIE or MCSE is a plus
• Self-starter who is confident, action and results orientated
• Must be attentive to detail, proactive and have strong troubleshooting skills
• Technical, analytical, interpersonal and organization skills required
• English language proficiency is essential for this role