Guest Services Agent

Kimpton Tsim Sha Tsui Hong Kong; Hong Kong; On-site; HKD 223,000 - 257,000; Full time

Job summary

Kimpton Tsim Sha Tsui Hong Kong invites a Guest Services Agent to deliver memorable first impressions at the front desk, ensuring prompt, professional attention and personal recognition for every guest.

You will handle check-in/out, lobby duties, guest relations, and multi-channel requests while maintaining Opera expertise and a strong service mindset. Fluency in English and Chinese is essential, with a courteous, detail‑oriented approach.

Qualifications

• At least 1 year of hotel front office or guest services experience.
• Bachelor's degree in hotel management or equivalent.
• Proactive, agile, creative, charming and joyful.
• Excellent interpersonal and communication skills.
• Experience with Opera, Microsoft Office Suite, Quore, and JDS is advantageous.
• Fluent in English and Chinese (Cantonese and Mandarin) speaking and writing.

Responsibilities

• Delivering a bespoke staying experience based on Kimpton Guest Journey and recognizing guests as unique individuals.
• Executing Kimpton's approach to guest engagement to inspire loyalty.
• Handling front desk activities including check-in/check-out, lobby duty, and cashiering; managing all incoming calls.
• Developing and maintaining strong guest relations to ensure loyalty among IHG One Rewards Members.
• Mastering multiple communication channels to promptly and professionally handle guest requests.
• Maintaining knowledge of departmental standards and procedures.

Skills

Front office experience

English language

Chinese language (Cantonese/Mandarin)

Interpersonal skills

Microsoft Office

Opera

Quore

JDS

Education

Bachelor's degree in hotel management

博士

Tools

Opera

Microsoft Office Suite

Quore

JDS

Job description

Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Agentat Kimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions – managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals
• Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty
• Performing all activities relevant to Front Desk, Guest Relations and Guest Service Centre such as check in/check-out, lobby duty, cashiering and handling all incoming calls
• Developingand maintaining strong guest relations to ensure loyalty among IHG One Rewards Members
• Mastering various communication channels to ensure guests’ requests are promptly and professionally handled
• Maintaining intimate knowledge of departmental standards andprocedures

What we need from you

• A minimum of 1yearof experience in a hotel front office or guest services is preferrable
• A bachelor’s degree in hotel management or equivalent
• Proactive, agile, creative, charming and joyful
• Great team player with strong service mindset, excellent interpersonal and communication skills
• Always striving for service excellence, anticipatory, discreet and detail-oriented
• Have experiencein using Opera, Microsoft Office Suite, Quore, JDS is an advantage
• Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus

## More Job Information

Salary

• 20000 - 23000 / MONTH

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 尖沙咀

Employment Term

• 全職

Employment Term

• 長期

Education

• 博士