Front Desk Guest Experience Specialist

Renaissance Hotels; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Renaissance Hotels in Hong Kong is seeking a Guest Experience Expert to welcome guests, manage check-in and check-out, and guide guests through services to create a memorable stay. You will be on your feet, moving around, and assisting with requests while upholding brand standards and safety policies.

This non-management, full-time position emphasizes professional appearance, confidentiality, and teamwork. Education: high school diploma required; no prior experience necessary.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Assist guests with check-in and check-out and address requests to ensure a memorable stay.
• Maintain safety, confidentiality, and brand standards while on duty.
• Move about the lobby and public areas to assist guests and complete tasks.

Job description

Renaissance Hotels in Hong Kong is seeking a Guest Experience Expert to welcome guests, manage check-in and check-out, and guide guests through services to create a memorable stay. You will be on your feet, moving around, and assisting with requests while upholding brand standards and safety policies.

This non-management, full-time position emphasizes professional appearance, confidentiality, and teamwork. Education: high school diploma required; no prior experience necessary.