Overnight Guest Experience Expert - Check-In & Service

Sheraton Hotels & Resorts; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

Sheraton Hotels & Resorts in Hong Kong is seeking a Guest Experience Expert to guide guests through their stay and deliver a memorable experience. You will be empowered to move about, fulfill guest requests, and help with reports while sharing highlights of the local area.

Regardless of position, the role requires a safe work environment, confidentiality, professional appearance, and adherence to policies. Be part of a global team at The World’s Gathering Place, dedicated to guest satisfaction.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Guide guests through their stay and deliver a range of services to create a memorable experience.
• Assist with check-in/check-out, address guest requests, and complete required reports.
• Move about the space and take a hands-on approach to support guests while maintaining professionalism.

Education

High school diploma or GED

Job description

Sheraton Hotels & Resorts in Hong Kong is seeking a Guest Experience Expert to guide guests through their stay and deliver a memorable experience. You will be empowered to move about, fulfill guest requests, and help with reports while sharing highlights of the local area.

Regardless of position, the role requires a safe work environment, confidentiality, professional appearance, and adherence to policies. Be part of a global team at The World’s Gathering Place, dedicated to guest satisfaction.