Senior Client Service Manager (Transportation / Aviation) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 800,000 - 1,200,000; Full time

Job summary

A regional IT services provider in Hong Kong seeks an experienced professional for a role focused on technology services and client engagement. The ideal candidate should have a degree in Electrical/Electronic Engineering or Computer Science, with a minimum of 15 years of IT experience, including strong exposure to communications engineering within transportation sectors. Candidates will need to possess exceptional relationship-building skills to drive strategic business opportunities and meet key performance indicators.

Qualifications

• Minimum 15 years of post-qualification IT experience.
• At least 8 years of experience in communications engineering, especially in transportation/airport/rail industry.
• Ability to communicate effectively with all levels of users.

Responsibilities

• Originate technology services and implementation opportunities.
• Support the Client Service Lead in strategic deals.
• Develop and maintain relationships with stakeholders.

Skills

Digital Transformation Consulting

Network Communications

Automation

Education

Degree in Electrical/Electronic Engineering/Computer Science

Tools

Technical / architect blueprints

Job description

Client Description

Regional IT services and solutions provider

Job Description

• To originate technology services and implementation opportunities for dedicated key account.
• Support the Client Service Lead to originate, shape and drive winning strategic deals.
• Work closely with Line of Business, Client Service Unit to sharp and identify client propositions, develop and execute client engagement plans to drive the opportunities from origination to sales closure.
• Provide sound technical and domain expertise to support pre‑sales and solutioning activities.
• Develop and maintain strong working relationships with both internal and external stakeholders to ensure efficient and timely delivery of business propositions and solutions to the clients.
• Key Performance Indicator – Volume of opportunities in pipelines, Closure of deals, Customer satisfaction, Solution quality

Job Requirements

• Degree in Electrical/Electronic Engineering/Computer Science or a related Discipline.
• Minimum 15 years of post‑qualification IT experiences, including at least 8 years of experiences in communications engineering especially in the transportation/airport/rail industry.
• Strong technical knowledge in Digital Transformation Consulting, Network Communications, Sensors, Automation, Location Based System, Way Finder etc.
• Experience in preparing technical / architect blueprint s is preferable. Business development experience will be an advantage
• Self‑motivated, result oriented and with the ability to generate new business opportunities from ground level.
• Ability to communicate effectively with all level of users and team members.