Client Service Manager (Public) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

A regional IT consultancy in Hong Kong is seeking a Senior Client Service Manager to drive technology services and foster relationships with key accounts. The ideal candidate should have at least 8 years of IT experience, with a focus on innovative technologies and client engagement. Strong communication skills and the ability to work under pressure are essential. This role offers opportunities for strategic deal management in a dynamic environment.

Qualifications

• Minimum 8 years of post-qualification IT experience.
• 5+ years in a relevant role with a focus on client service.
• Experience with Robotic, IoT, Chatbot, AI, Cloud technologies.
• Experience in preparing technical/architect blueprints is preferable; business development is an advantage.
• Self-motivated with ability to generate new business opportunities from ground up; able to communicate at all levels.
• Presentable with strong client-facing experience and good spoken and written English.

Responsibilities

• Originate technology services for key accounts.
• Support the Client Service Lead in strategic deal management.
• Develop client engagement plans to drive sales closure.
• Provide technical expertise for pre-sales activities.
• Maintain strong relationships with stakeholders.

Skills

Technical expertise in IT and consulting

Strong client relationship management

Effective communication

Self-motivation

Business development acumen

Education

Degree in Electrical/Electronic Engineering/Computer Science

Job description

Regional IT consultancy and service solutions provider.

Candidates with more experience will be considered as Senior Client Service Manager.

Job Description

• To originate technology services and implementation opportunities for dedicated key account.
• Support the Client Service Lead to originate, shape and drive winning strategic deals.
• Work closely with Line of Business, Client Service Unit to sharp and identify client propositions, develop and execute client engagement plans to drive the opportunities from origination to sales closure.
• Provide sound technical and domain expertise to support pre‑sales and solutioning activities.
• Develop and maintain strong working relationships with both internal and external stakeholders to ensure efficient and timely delivery of business propositions and solutions to the clients.

Job Requirements

• Degree in Electrical/Electronic Engineering/Computer Science or a related Discipline.
• Minimum 8 years of post‑qualification IT experiences, including at least 5 years of experiences
• Passionate in new technologies in Robotic, IoT, Chatbot, AI, Cloud and digital Transformation consulting.
• Experience in preparing technical / architect blueprint s is preferable. Business development experience will be an advantage
• Self‑motivated, result oriented and with the ability to generate new business opportunities from ground level.
• Ability to communicate effectively with all level of users and team members.
• Initiative, customer‑focused, independent and able to work under pressure.
• Presentable. Strong client facing experiences. Good spoken and written English is a MUST.