Senior Client Service Manager (Enterprise) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

A regional IT consultancy firm in Hong Kong is seeking a Client Service Manager with at least 8 years of IT experience. The ideal candidate will lead technology service opportunities and collaborate closely with internal and external stakeholders. Strong communication skills in English are essential, along with a passion for new technologies like Robotics, IoT, and AI. This role offers a dynamic environment with opportunities for driving business growth and fostering client relationships.

Qualifications

• Minimum 8 years of post-qualification IT experience.
• Passionate about Robotic, IoT, Chatbot, AI, Cloud, and digital transformation consulting.
• Experience in preparing technical/architect blueprints is preferable.

Responsibilities

• Originates technology services and implementation opportunities for key accounts.
• Supports the Client Service Lead in driving winning strategic deals.
• Develops and maintains strong relationships with stakeholders.
• Provide technical and domain expertise to support pre-sales and solutioning activities.
• Maintain strong relationships with internal and external stakeholders to ensure timely delivery.

Skills

IT consulting

Client relationship management

Technical communication

Business development

Problem-solving

Digital transformation

Education

Degree in Electrical/Electronic Engineering/Computer Science

Job description

Client Description

Regional IT consultancy and service solutions provider

Job Description

Candidates with less experience will be considered as Client Service Manager.

Responsibilities

• Reporting Line: Client Service Lead, Enterprise
• To originate technology services and implementation opportunities for dedicated key account.
• Support the Client Service Lead to originate, shape and drive winning strategic deals.
• Work closely with Line of Business, Client Service Unit to sharp and identify client propositions, develop and execute client engagement plans to drive the opportunities from origination to sales closure.
• Provide sound technical and domain expertise to support pre-sales and solutioning activities.
• Develop and maintain strong working relationships with both internal and external stakeholders to ensure efficient and timely delivery of business propositions and solutions to the clients.

Job Requirements

• Degree in Electrical/Electronic Engineering/Computer Science or a related Discipline.
• Minimum 8 years of post-qualification IT experiences.
• Passionate in new technologies in Robotic, IoT, Chatbot, AI, Cloud and digital Transformation consulting.
• Experience in preparing technical / architect blueprint s is preferable. Business development experience will be an advantage
• Self-motivated, result oriented and with the ability to generate new business opportunities from ground level.
• Ability to communicate effectively with all level of users and team members.
• Initiative, customer-focused, independent and able to work under pressure.
• Presentable. Strong client facing experiences. Good spoken and written English is a MUST.