Senior Claims Manager / Claims Manager

BOC Group Life Assurance; Hong Kong; On-site; HKD 1,000,000 - 1,500,000; Full time

Job summary

Bank of China (Malaysia) Berhad invites applications for a Senior Claims Manager role within the Claims Department. The job oversees life claims services, leading a small team, and ensuring professional handling of complex investigations and settlements.

The ideal candidate has a degree, professional insurance qualifications (FLMI or ICA), and at least 12 years in life claims including supervisory experience, with strong English and Chinese communication skills.

Qualifications

• Degree holder with professional insurance qualification (FLMI or ICA).
• 12 years life claims experience, at least 5 in supervision.
• Strong time management to meet service benchmarks.
• Good knowledge of medical aspects.
• Excellent communication in English and Chinese (Cantonese & Mandarin).

Responsibilities

• Supervise and develop a small team in providing life claims services professionally.
• Manage complex claims investigations and settlements within authority limits.
• Review policy coverage and assess claims validity per terms and conditions.
• Drive initiatives aligned with strategic development for customer experience and efficiency.
• Maintain accurate records and ensure regulatory compliance.

Skills

Time management

Analytical skills

Problem solving

Independent worker

Bilingual EN/ZH

Education

Degree holder

FLMI/ICA

Tools

MS Word

Excel

PowerPoint

Job description

Senior Claims Manager / Claims Manager

Job No.: 500214
Employment Type: Full time
Departments: Claims Department
Job Functions: Claims

Job Responsibilities:

• Supervise and develop a small team in providing life claims services in a professional and effective manner
• Manage complex claims investigations and settlements within delegated authority limits
• Review policy coverage and assess claims validity according to terms and conditions
• Drive various initiatives in alignment with Company's strategic development for excellent customer experience and operational efficiency
• Maintain accurate records and ensure compliance with regulatory requirements

Job Requirements:

• Degree holder with professional insurance qualification (e.g. FLMI or ICA)
• 12 years of relevant working experience in life claims (at least 5 years at supervisory level)
• Strong sense of time management to comply with service benchmark
• Good knowledge of medical aspects
• Good communication skills with customer-centric mindset
• Strong analytical skills with attention to detail and accuracy
• Problem-solving mindset with ability to work independently and collaboratively
• Able to work under high pressure with professional business acumen
• Well-adapted to fast-paced working environment with passionate working attitude
• Highly adaptable to changes and unprecedented challengesFamiliar with MS Word, Excel & PowerPoint
• Excellent communication abilities in English & Chinese (Cantonese & Mandarin)

Candidates with less experience will be considered for Manager level.