Senior Claims Officer

BOC Group Life Assurance Company Ltd; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

BOC Group Life Assurance Company Ltd invites applications for a Claims Officer to join our dynamic team in Hong Kong. The incumbent will coordinate and provide claims support and services to customers and agents, handling enquiries and servicing needs across the claims process.

Requirements include a bachelor degree or equivalent, at least 3 years of life insurance claims experience, and strong English and Chinese communication.

Qualifications

• Bachelor Degree or above or equivalent insurance professional qualifications.
• Minimum 3 years of claims experience in life insurance companies.
• Customer-service mindset with effective interpersonal and communication skill.
• Team player with positive working attitude.
• Familiar with MS Word, Excel & PowerPoint.
• Proficient in spoken & written English & Chinese (Cantonese & Mandarin).

Responsibilities

• Coordinate and provide claims support and services to customers and agents.
• Handle claims enquiries and deliver claims servicing support to customers and agents.
• Follow up claims cases with agent/ customer/ physician/ hospital.
• Assist in claims adjudication.
• Take part in departmental projects/ ad hoc task as and when assigned by the management

Skills

Customer service mindset

Interpersonal skills

Team player

MS Word

MS Excel

MS PowerPoint

English & Chinese proficiency

Education

Bachelor's degree

Tools

MS Office Suite

Job description

The incumbent will be responsible for coordinating and providing claims support and services to the customers and agents, including but not limited to:

Handle claims enquiries and deliver claims servicing support to customers and agents

Follow up claims cases with agent/ customer/ physician/ hospital

Assist in claims adjudication

Take part in departmental projects/ ad hoc task as and when assigned by the management

Job Requirements:

Bachelor Degree or above or with equivalent insurance professional qualifications

Minimum 3 years of claims experience in life insurance companies

Customer-service mindset with effective interpersonal and communication skill

Team player with positive working attitude

Familiar with MS Word, Excel & PowerPoint

Proficient in spoken & written English & Chinese (Cantonese & Mandarin)

We offer 5-day work week, attractive remuneration package and excellent training & development opportunities.

We are now expanding and inviting high calibre candidates to join our dynamic team.

• What is your highest level of education?
• Which of the following statements best describes your right to work in Hong Kong?
• How many years' experience do you have as a Claims Officer?
• Are you willing to undergo a pre-employment background check?