Senior Business Analyst & CRM Performance Lead

Christian Louboutin

Hong Kong

On-site

HKD 600,000 - 900,000

Full time

9 days ago

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Job summary

Christian Louboutin in Hong Kong seeks a Senior Business Analyst/Assistant B&C Performance Manager to drive retail performance, KPI dashboards, and CRM analytics across APAC markets. You will report to the Associate Planning, Business & Client Performance Director and coordinate with regional Retail Heads and Global teams.

Responsibilities include delivering actionable insights, building and maintaining Power BI dashboards, monitoring key KPIs such as sales, traffic and client engagement, and

Qualifications

5+ years of experience in business analytics and performance reporting.
Strong proficiency in Excel and Power BI for dashboards and analysis.
Experience in CRM analytics and client engagement metrics.
Excellent communication and ability to present to senior stakeholders.

Responsibilities

Lead business performance reporting across sales, retail, and client KPIs with insights.
Develop and maintain dashboards and tools to monitor KPIs and opportunities.
Deliver executive presentations and support strategic planning and forecasting.
Drive CRM analytics and multi-regional data analyses with cross-functional teams.
Roll out BI tools (Power BI, CLEAR) and promote data-driven decision making.

Skills

Excel Proficiency

Power BI

CRM Analytics

Stakeholder Communication

Data Visualization

Education

Bachelor's degree in Business/Economics/Finance/Engineering

Tools

Power BI

Excel

Job description

Responsibilities include delivering actionable insights, building and maintaining Power BI dashboards, monitoring key KPIs such as sales, traffic and client engagement, and

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