CRM Analytics Lead - Luxury Clienteling & VIP Programs

WilliamSELECT; Hong Kong; On-site; HKD 420,000 - 780,000; Full time

Job summary

WilliamSELECT in Hong Kong is seeking an Assistant Clienteling Manager (CRM Analysis) to drive data-driven insights for a leading luxury brand. You will translate complex CRM data into actionable consumer strategies and reports.

The role focuses on KPI monitoring, client development planning, VIP events support, and collaboration with retail teams. Fluency in English and Chinese is required.

Qualifications

• Bachelor's degree or above.
• At least 8 years of CRM experience in Retail / Beauty / Luxury Fashion / W&J industry.
• Sensitive to numbers with strong analytical skills.
• Good interpersonal and communication skills.
• Excellent English and Chinese.

Responsibilities

• Conduct CRM data analysis, present findings and observation.
• Provide insights and translate into qualitative insight.
• Perform and distribute periodical consumer management reports and dashboards, monitoring KPI.
• Responsible for database maintenance and validate data accuracy.
• Provide consumers trends and analysis and propose target audience for marketing purpose.
• Plan and implement Clienteling & Client development strategy & initiatives.
• Develop CRM engagement program and planning of VIP events.
• Organize seasonal gifting.
• Support in-store events.

Skills

CRM analysis

Data analysis

KPI monitoring

Data accuracy

Interpersonal skills

Bilingual (English/Chinese)

Education

Bachelor's degree

Job description

WilliamSELECT in Hong Kong is seeking an Assistant Clienteling Manager (CRM Analysis) to drive data-driven insights for a leading luxury brand. You will translate complex CRM data into actionable consumer strategies and reports.

The role focuses on KPI monitoring, client development planning, VIP events support, and collaboration with retail teams. Fluency in English and Chinese is required.