Senior Business Analyst/Assistant B&C Performance Manager

Christian Louboutin Asia Limited; Hong Kong; On-site; HKD 420,000 - 560,000; Full time

Job summary

Christian Louboutin Asia Limited is seeking a Senior Business Analyst/Assistant B&C Performance Manager to drive business performance reporting across sales, retail and client KPIs, with a growing CRM analytics dimension to understand customer behavior and lifecycle performance.

You will develop and maintain Excel/Power BI dashboards, collaborate with regional and global teams, and lead analytics to support strategic planning and business growth in the APAC region.

Qualifications

• 5+ years of experience – Business school, Economics, Finance or Engineering degree preferred.
• Proficient in all of Microsoft Office
• Excellent verbal and written communication and presentation skills.
• Ability to excel in a cross-functional and collaborative environment.
• Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable
• Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.
• Grasps new concepts quickly, prioritizes efficiency and is organized.
• Strong follow up, follow through and attention to detail to ensure deadlines are met

Responsibilities

• Lead business performance reporting and analysis across sales, retail and client KPIs with qualitative business insights integrating macroeconomic, competitive, and luxury market insights.
• Monitor and analyse key business, retail and client KPIs, including sales, traffic, conversion, ASP, UPT, sell-through, retention, reactivation, and client engagement metrics.
• Prepare and deliver business performance presentations for top management, 3 year plans, Board meetings, CODIR sessions, and external stakeholder engagements.
• Deliver actionable insights, deep-dive analyses, and executive presentations to support strategic decision-making, forecasting, target setting, and business planning.
• Prepare ad hoc deep dive analysis according to business needs involving analytics and market insights to identify risks and opportunities in order to support decision making and action plans.
• Serve as the regional expert for BI platforms.
• Serving as the power user for new analytical tool CLEAR. Roll out the new tool across the organization (down to store level) and driving adoption of the tool across the organization.
• Develop, maintain, and enhance Excel/Power BI dashboards, reports, and analytical tools to drive business visibility and performance management.
• Work closely with Global Business and Client Performance team on reporting automation and standardization efforts in PowerBI.
• Partner with Retail, Planning, E-Commerce, and Merchandising teams to promote data-driven decision making and omnichannel performance measurement.
• Lead the development of client and CRM analytics to deepen understanding of customer behavior, purchasing trends, and lifecycle performance.
• Design and track customer KPIs, segmentation models, retention, reactivation, cross-selling, and client engagement metrics.
• Partner with global and regional teams to develop centralized reporting frameworks and ensure alignment on CRM reporting standards.
• Monitor data quality and integrity across customer databases and reporting systems.
• Deliver customer insights that support client acquisition, loyalty, personalization, and revenue growth strategies.
• Support APAC reporting as necessary.
• Ad hoc projects as assigned.
• Create, maintain, and improve Excel templates and reporting to analyze the business and develop strategic business decisions
• Excellent proficiency in excel, able to build user friendly spreadsheets for efficiency.
• Proficiency in Power BI or equivalent data visualization tools

Skills

Power BI

Excel

CRM analytics

KPI analysis

Data visualization

Stakeholder communication

Cross-functional collaboration

Education

Business/Economics/Finance/Engineering degree

Tools

CLEAR

Power BI

Job description

Senior Business Analyst/Assistant B&C Performance Manager

The Senior Business Analyst/Assistant B&C Performance Manager role combines business analytics, retail performance management, and CRM analysis to provide actionable insights that support strategic decision-making and business growth. You will report to the Associate Planning, Business & Client Performance Director and will act as a critical link between regional markets (coordinating amongst the Retail Heads in the region) and Global Business Performance teams. The analyst is responsible for developing and maintaining performance dashboards, monitoring key retail KPIs, conducting statistical and market analysis, and identifying business risks and opportunities through timely alerts and recommendations. The position also includes a growing CRM analysis dimension to better understand our customer base and behaviour, allowing a multidimensional approach in the provided analysis.

Responsibilities:

Business Performance Reporting & Retail Analysis

Lead business performance reporting and analysis across sales, retail, and client KPIs with qualitative business insights integrating macroeconomic, competitive, and luxury market insights.

Monitor and analyse key business, retail and client KPIs, including sales, traffic, conversion, ASP, UPT, sell-through, retention, reactivation, and client engagement metrics; identify performance opportunities/business risks and providing actionable insights.

Prepare and deliver business performance presentations for top management, 3 year plans, Board meetings, CODIR sessions, and external stakeholder engagements.

Deliver actionable insights, deep-dive analyses, and executive presentations to support strategic decision-making, forecasting, target setting, and business planning.

Prepare ad hoc deep dive analysis according to business needs involving analytics and market insights to identify risks and opportunities in order to support decision making and action plans.

Serve as the regional expert for BI platforms.

Serving as the power user for new analytical tool CLEAR. Roll out the new tool across the organization (down to store level) and driving adoption of the tool across the organization.

Develop, maintain, and enhance Excel/Power BI dashboards, reports, and analytical tools to drive business visibility and performance management.

Work closely with Global Business and Client Performance team on reporting automation and standardization efforts in PowerBI.

Partner with Retail, Planning, E-Commerce, and Merchandising teams to promote data-driven decision making and omnichannel performance measurement.

CRM & Client Performance Analytics

Lead the development of client and CRM analytics to deepen understanding of customer behavior, purchasing trends, and lifecycle performance.

Design and track customer KPIs, segmentation models, retention, reactivation, cross-selling, and client engagement metrics.

Partner with global and regional teams to develop centralized reporting frameworks and ensure alignment on CRM reporting standards.

Monitor data quality and integrity across customer databases and reporting systems.

Deliver customer insights that support client acquisition, loyalty, personalization, and revenue growth strategies.

Others

Support APAC reporting as necessary.

Ad hoc projects as assigned.

Create, maintain, and improve Excel templates and reporting to analyze the business and develop strategic business decisions

Excellent proficiency in excel, able to build user friendly spreadsheets for efficiency.

Proficiency in Power BI or equivalent data visualization tools

Skills and Requirements:

5+ years of experience – Business school, Economics, Finance or Engineering degree preferred

Proficient in all of Microsoft Office

Excellent verbal and written communication and presentation skills.

Ability to excel in a cross-functional and collaborative environment.

Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable

Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.

Grasps new concepts quickly, prioritizes efficiency and is organized.

Strong follow up, follow through and attention to detail to ensure deadlines are met

Christian Louboutin established his business in the heart of Paris in 1991, first with a collection of shoes for women followed by a men’s collection a few years later, both recognizable by the signature red lacquered sole. In 2014, Christian Louboutin launches Christian Louboutin Beauty, while in 2022, the House extended its universe with the launch of Eyewear. With a prolific collection of shoes, leather goods, accessories, and now eyewear, Christian Louboutin counts more than 150 points of sales around the world.