Senior Business Analyst/Assistant B&C Performance Manager

Christian Louboutin; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Christian Louboutin in Hong Kong seeks a Senior Business Analyst/Assistant B&C Performance Manager to drive retail performance, KPI dashboards, and CRM analytics across APAC markets. You will report to the Associate Planning, Business & Client Performance Director and coordinate with regional Retail Heads and Global teams.

Responsibilities include delivering actionable insights, building and maintaining Power BI dashboards, monitoring key KPIs such as sales, traffic and client engagement, and

Qualifications

• 5+ years of experience in business analytics and performance reporting.
• Strong proficiency in Excel and Power BI for dashboards and analysis.
• Experience in CRM analytics and client engagement metrics.
• Excellent communication and ability to present to senior stakeholders.

Responsibilities

• Lead business performance reporting across sales, retail, and client KPIs with insights.
• Develop and maintain dashboards and tools to monitor KPIs and opportunities.
• Deliver executive presentations and support strategic planning and forecasting.
• Drive CRM analytics and multi-regional data analyses with cross-functional teams.
• Roll out BI tools (Power BI, CLEAR) and promote data-driven decision making.

Skills

Excel Proficiency

Power BI

CRM Analytics

Stakeholder Communication

Data Visualization

Education

Bachelor's degree in Business/Economics/Finance/Engineering

Tools

Power BI

Excel

Job description

Overview: The Senior Business Analyst/Assistant B&C Performance Manager role combines business analytics, retail performance management, and CRM analysis to provide actionable insights that support strategic decision-making and business growth. You will report to the Associate Planning, Business & Client Performance Director and will act as a critical link between regional markets (coordinating amongst the Retail Heads in the region) and Global Business Performance teams. The analyst is responsible for developing and maintaining performance dashboards, monitoring key retail KPIs, conducting statistical and market analysis, and identifying business risks and opportunities through timely alerts and recommendations. The position also includes a growing CRM analysis dimension to better understand our customer base and behaviour, allowing a multidimensional approach in the provided analysis.

Responsibilities:

Business Performance Reporting & Retail Analysis

• Lead business performance reporting and analysis across sales, retail, and client KPIs with qualitative business insights integrating macroeconomic, competitive, and luxury market insights.
• Monitor and analyse key business, retail and client KPIs, including sales, traffic, conversion, ASP, UPT, sell-through, retention, reactivation, and client engagement metrics; identify performance opportunities/business risks and providing actionable insights.
• Prepare and deliver business performance presentations for top management, 3 year plans, Board meetings, CODIR sessions, and external stakeholder engagements.
• Deliver actionable insights, deep-dive analyses, and executive presentations to support strategic decision-making, forecasting, target setting, and business planning.
• Prepare ad hoc deep dive analysis according to business needs involving analytics and market insights to identify risks and opportunities in order to support decision making and action plans.
• Serve as the regional expert for BI platforms.
• Serving as the power user for new analytical tool CLEAR. Roll out the new tool across the organization (down to store level) and driving adoption of the tool across the organization.
• Develop, maintain, and enhance Excel/Power BI dashboards, reports, and analytical tools to drive business visibility and performance management.
• Work closely with Global Business and Client Performance team on reporting automation and standardization efforts in PowerBI.
• Partner with Retail, Planning, E-Commerce, and Merchandising teams to promote data-driven decision making and omnichannel performance measurement.

CRM & Client Performance Analytics

• Lead the development of client and CRM analytics to deepen understanding of customer behavior, purchasing trends, and lifecycle performance.
• Design and track customer KPIs, segmentation models, retention, reactivation, cross-selling, and client engagement metrics.
• Partner with global and regional teams to develop centralized reporting frameworks and ensure alignment on CRM reporting standards.
• Monitor data quality and integrity across customer databases and reporting systems.
• Deliver customer insights that support client acquisition, loyalty, personalization, and revenue growth strategies.

Others

• Support APAC reporting as necessary.
• Ad hoc projects as assigned.
• Create, maintain, and improve Excel templates and reporting to analyze the business and develop strategic business decisions
• Excellent proficiency in excel, able to build user friendly spreadsheets for efficiency.
• Proficiency in Power BI or equivalent data visualization tools

Skills and Requirements:

• 5+ years of experience – Business school, Economics, Finance or Engineering degree preferred
• Proficient in all of Microsoft Office
• Excellent verbal and written communication and presentation skills.
• Ability to excel in a cross-functional and collaborative environment.
• Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable
• Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.
• Grasps new concepts quickly, prioritizes efficiency and is organized.
• Strong follow up, follow through and attention to detail to ensure deadlines are met

All information provided by applicants will be used strictly for recruitment purpose. Applicants who are not contacted within one month may consider their applications unsuccessful.