Senior Business Analyst & Performance Manager, Retail & CRM

Christian Louboutin Asia Limited; Hong Kong; On-site; HKD 420,000 - 560,000; Full time

Job summary

Christian Louboutin Asia Limited is seeking a Senior Business Analyst/Assistant B&C Performance Manager to drive business performance reporting across sales, retail and client KPIs, with a growing CRM analytics dimension to understand customer behavior and lifecycle performance.

You will develop and maintain Excel/Power BI dashboards, collaborate with regional and global teams, and lead analytics to support strategic planning and business growth in the APAC region.

Qualifications

• 5+ years of experience – Business school, Economics, Finance or Engineering degree preferred.
• Proficient in all of Microsoft Office
• Excellent verbal and written communication and presentation skills.
• Ability to excel in a cross-functional and collaborative environment.
• Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable
• Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.
• Grasps new concepts quickly, prioritizes efficiency and is organized.
• Strong follow up, follow through and attention to detail to ensure deadlines are met

Responsibilities

• Lead business performance reporting and analysis across sales, retail and client KPIs with qualitative business insights integrating macroeconomic, competitive, and luxury market insights.
• Monitor and analyse key business, retail and client KPIs, including sales, traffic, conversion, ASP, UPT, sell-through, retention, reactivation, and client engagement metrics.
• Prepare and deliver business performance presentations for top management, 3 year plans, Board meetings, CODIR sessions, and external stakeholder engagements.
• Deliver actionable insights, deep-dive analyses, and executive presentations to support strategic decision-making, forecasting, target setting, and business planning.
• Prepare ad hoc deep dive analysis according to business needs involving analytics and market insights to identify risks and opportunities in order to support decision making and action plans.
• Serve as the regional expert for BI platforms.
• Serving as the power user for new analytical tool CLEAR. Roll out the new tool across the organization (down to store level) and driving adoption of the tool across the organization.
• Develop, maintain, and enhance Excel/Power BI dashboards, reports, and analytical tools to drive business visibility and performance management.
• Work closely with Global Business and Client Performance team on reporting automation and standardization efforts in PowerBI.
• Partner with Retail, Planning, E-Commerce, and Merchandising teams to promote data-driven decision making and omnichannel performance measurement.
• Lead the development of client and CRM analytics to deepen understanding of customer behavior, purchasing trends, and lifecycle performance.
• Design and track customer KPIs, segmentation models, retention, reactivation, cross-selling, and client engagement metrics.
• Partner with global and regional teams to develop centralized reporting frameworks and ensure alignment on CRM reporting standards.
• Monitor data quality and integrity across customer databases and reporting systems.
• Deliver customer insights that support client acquisition, loyalty, personalization, and revenue growth strategies.
• Support APAC reporting as necessary.
• Ad hoc projects as assigned.
• Create, maintain, and improve Excel templates and reporting to analyze the business and develop strategic business decisions
• Excellent proficiency in excel, able to build user friendly spreadsheets for efficiency.
• Proficiency in Power BI or equivalent data visualization tools

Skills

Power BI

Excel

CRM analytics

KPI analysis

Data visualization

Stakeholder communication

Cross-functional collaboration

Education

Business/Economics/Finance/Engineering degree

Tools

CLEAR

Power BI

Job description

Christian Louboutin Asia Limited is seeking a Senior Business Analyst/Assistant B&C Performance Manager to drive business performance reporting across sales, retail and client KPIs, with a growing CRM analytics dimension to understand customer behavior and lifecycle performance.

You will develop and maintain Excel/Power BI dashboards, collaborate with regional and global teams, and lead analytics to support strategic planning and business growth in the APAC region.