(Senior) Account Manager - Account Servicing (Client Management)

Dentsu Hong Kong Limited; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Dentsu Hong Kong Limited is seeking a Senior Account Manager to lead end-to-end delivery of integrated campaigns for key clients and to drive objectives, timelines, and quality standards.

You will be the main day-to-day contact for client stakeholders, nurture relationships, translate briefs into actionable tasks, and collaborate with internal teams to optimize strategy, execution, and post-campaign analysis.

Qualifications

• At least 4 years' experience in account servicing within an advertising, design or digital agency environment, with a strong track record in client satisfaction and account growth.

Responsibilities

• Independently manage and oversee end-to-end delivery of integrated campaigns for key clients, ensuring objectives, timelines, and quality standards are met.
• Act as the primary day-to-day contact for client stakeholders, building strong relationships and identifying opportunities for organic account growth.
• Translate client briefs into clear internal task briefs, collaborating closely with different teams on strategy, execution, and post-campaign analysis.
• Coordinate with agency partners and third-party vendors on scopes, quotations, schedules and deliverables to ensure smooth campaign implementation.
• Provide guidance, feedback and informal mentoring to junior team members to uplift the overall standard of client servicing.

Skills

Account management

Client relationship

Campaign coordination

Cross-functional collaboration

Fluent English

Cantonese

Job description

(Senior) Account Manager - Account Servicing (Client Management)

Independently manage and oversee end-to-end delivery of integrated campaigns for key clients, ensuring objectives, timelines, and quality standards are met.

Act as the primary day-to-day contact for client stakeholders, building strong relationships and identifying opportunities for organic account growth.

Translate client briefs into clear internal task briefs, collaborating closely with different teams on strategy, execution, and post-campaign analysis.

Coordinate with agency partners and third-party vendors on scopes, quotations, schedules and deliverables to ensure smooth campaign implementation.

Provide guidance, feedback and informal mentoring to junior team members to uplift the overall standard of client servicing.

Requirements

At least 4 years' experience in account servicing within an advertising, design or digital agency environment, with a strong track record in client satisfaction and account growth.

Fluent in English and Cantonese, with strong written and spoken communication skills; Mandarin proficiency would be an advantage.

Strong communication skills with the ability to manage senior stakeholders and collaborate effectively with cross-functional internal teams.

Proactive, resourceful and comfortable driving initiatives within the agency and with clients, with the ability to think independently and innovatively.

A people person with a collaborative attitude, high attention to detail and experience guiding or mentoring junior team members preferred.

Advertising, Marketing & Communications Services More than 10,000 employees

Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in approximately 120 countries, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients.

Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in approximately 120 countries, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients.

Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.