Sales Supervisor

Novartis Hong Kong; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Novartis Hong Kong seeks an experienced sales professional to drive growth in designated accounts and implement a robust sales plan aligned with the patient journey. You will develop account strategies and build long-term relationships with key customers, coordinating with marketing and medical teams to target opportunities.

This role may involve leading a small team, achieving revenue targets, and ensuring exemplary service through the Novartis CRM system.

Qualifications

• Experienced sales professionals responsible for achieving sales targets.
• Develop customer development strategies and KAM action plans.
• Maintain long-term relationships with key customers.

Responsibilities

• Drive sales and development in designated accounts to achieve commercial goals.
• Develop customer strategies and KAM plans; align objectives and execute.
• Expand relationships by offering solutions meeting customer needs.
• Lead strategies and tactical plans; provide input on analysis and potential.
• Prepare and negotiate contracts; support initiatives targeting accounts.
• Organize customer events in line with plans.
• Contribute to stakeholder mapping and CRM data accuracy.
• Possibly manage a few direct reports.
• Report technical complaints and distribute marketing samples as applicable.

Skills

Sales

Account management

KAM

CRM system

Stakeholder mapping

Contract negotiation

Event coordination

Tools

CRM system

Job description

Summary

• Experienced sales professionals responsible for achieving sales targets for a specific account(s). Responsible for establishing and implementing a sales/business plan for a designated client base or implementation of a specific sales program to effectively support the patient journey and properly position Novartis and its brands.

Major Accountabilities

• Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals
• Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes. Establish and develop long-term relationships with key customers. Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
• Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts.
• Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account.
• Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans
• Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
• Responsible for establishing and implementing a sales/business plan for a designated client base. May manage a few direct reports
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
• Distribution of marketing samples (where applicable)

Key Performance Indicators

• Sales revenue and revenue growth in designated accounts
• Operating budget for designated key accounts (Budget, Cost, Sales, etc.)

Why Novartis

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards

Read about all the ways we’ll help you thrive personally and professionally.

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