Associate Commercial Portfolio Manager

Novartis Hong Kong; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Novartis in Hong Kong seeks a regional sales manager to lead a small team of Medical Representatives and Product Specialists, drive the sales plan, and deliver targets.

You will coach the team, manage budgets, build strong relationships with key accounts, and ensure excellence in customer service and compliance.

Reporting to senior management, you will translate strategy into local actions and develop patient- and customer-centric programs.

Qualifications

• Experience in leading a sales team in pharmaceutical or healthcare settings.

Responsibilities

• Accountable for achieving own and team's sales targets and executing business plans.
• Develop and coach a high-performing team of Medical Representatives and Product Specialists.
• Manage area budgets and allocate resources effectively to deliver results.
• Maintain relationships with key accounts, decision makers and stakeholders.
• Ensure compliance with company policies and reporting requirements.
• Provide training, feedback, and development to the sales team.

Skills

Leadership

Sales management

Budgeting

Coaching

Job description

Summary

• Managers of a regional or local sub function of sales e.g. Territory Sales etc., usually managing a small team as First Level Line Manager. Responsible for driving the sales operations plan and for achieving agreed sales and broader performance targets for their part of the organization/specific product area. Develop an effective sales team through training and coaching or management of key commercial programs.

About The Role

Major accountabilities

• Accountable for achieving own and team's agreed sales, productivity and performance targets. Creates and executes business plans to drive this achievement and is responsible for brands' strategic and tactical planning in line with company strategy and standards.
• Works independently to maintain existing clients and to develop new business opportunities.
• Manages and optimizes effective allocation of resources to deliver required business results.
• Manages area sales and expense budgets.
• Serves as a communication bridge from Senior Management to Sales Representatives / Product Specialists.
• Leads a high-performing team of Medical Representatives / Product Specialists; hires, trains and develops them as necessary; provides coaching and feedback to the team.
• Manages relationships with key accounts' decision makers, key opinion leaders, patient associations; and other colleagues across business functions to achieve desired results.
• Masters product knowledge and disease area knowledge; and coach the team on the same.
• Gathers and is updated on required information regarding the market, key competitors' market data, pricing intelligence, key accounts etc.
• Ensures Excellency in Customer Satisfaction and Customer Services.
• Complete all reporting and administrative requirements in a timely and accurate manner.
• Operates within Novartis compliance, policies and procedures; and creates a culture that ensures all reports, direct and indirect, do the same.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable)

Key Performance Indicators

• Achievement of sales revenue and market share targets vs plan.
• Management of operating expenses within agreed budgets through effective monitoring and reporting systems.
• Customer Satisfaction and Key accounts relationship maintenance within the Assigned territory.
• Field force efficiency, Product launch Success Rate.
• Development of patient and customer centric programs.
• Med Reps' performance within the assigned territory

Why Novartis

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards

Learn about all the ways we'll help you thrive personally and professionally. Read our handbook (PDF 30 MB)