Sales Supervisor

Novartis; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Novartis Hong Kong is seeking an experienced sales professional to drive growth across designated accounts and execute a comprehensive account plan aligned with patient journeys and brand positioning.

The role focuses on developing customer strategies, building long-term relationships with key customers, negotiating contracts, and coordinating events with cross-functional teams to support business objectives in a dynamic pharmaceutical market.

Qualifications

• Experience in pharma or healthcare sales.
• Proven track record of managing key accounts.
• Strong communication, negotiation and presentation skills.

Responsibilities

• Drive sales, promotion and development in designated accounts to reach commercial goals.
• Develop customer development strategy and account action plans; build long-term relationships with key customers.
• Expand relationships by proposing solutions meeting customer needs and objectives.
• Lead strategies and tactical plans; provide input on analysis, future potential and key programs for accounts.
• Prepare and negotiate contracts; guide initiatives to target accounts.
• Organize customer events and programs with marketing/medical teams in line with business plans.
• Map stakeholders; segment and profile; provide data for CRM system.
• Establish and implement a sales/business plan for designated client base; may manage direct reports.
• Report technical complaints / adverse events / special cases related to products within 24 hours; distribute marketing samples where applicable.
• Distribute marketing samples where applicable.

Skills

Sales strategy

Account planning

Key account management

Customer engagement

Relationship building

Negotiation

Data-driven decisions

Cross-functional collaboration

Market development

Job description

Job Description Summary

• Experienced sales professionals responsible for achieving sales targets for a specific account(s). Responsible for establishing and implementing a sales/business plan for a designated client base or implementation of a specific sales program to effectively support the patient journey and properly position Novartis and its brands.

Job Description

Major Accountabilities:

• Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals


• Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes. Establish and develop long-term relationships with key customers. Acquire a thorough understanding of key customer needs and requirements.


• Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.


• Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts.


• Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account.


• Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans


• Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.


• Responsible for establishing and implementing a sales/business plan for a designated client base. May manage a few direct reports


• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)


• Distribution of marketing samples (where applicable)

Key Performance Indicators:

• Sales revenue and revenue growth in designated accounts


• Operating budget for designated key accounts (Budget, Cost, Sales, etc.)

Skills Desired

• Accountability


• Commercial Excellence


• Customer Engagement


• Key Account Management


• Market Development


• Professional Ethics


• Revenue Growth


• Team Collaboration


• Value Propositions