(Senior) Sales Executive, Hematology

Novartis; Hong Kong; On-site; HKD 300,000 - 600,000; Full time

Job summary

Novartis Hong Kong is seeking a Sales Representative to drive customer interactions and sales growth, serving as the face of our customer experience. You will build deep relationships with healthcare professionals to create value for customers and patients, while maintaining ethical practices and regulatory compliance.

You will personalize engagement journeys, leverage data to shape territory plans, and collaborate with cross-functional teams to deliver memorable, customer-centric experiences

Qualifications

• Established Network to target Customer Group desirable.
• Specific Product knowledge desirable.
• Sales in Healthcare / Pharma / related business.

Responsibilities

• Drive competitive sales growth with focus on physician engagement and patient outcomes.
• Personalize and orchestrate customer engagement journeys for target HCPs.
• Collaborate with cross-functional teams to design and implement solutions addressing customer needs.
• Deliver customer-centric experiences while upholding ethics and regulatory standards.
• Leverage data sources to prioritize territory, account and interaction plans.
• Share customer insights with internal stakeholders to support content and campaigns.

Skills

Key Account Management

Commercial Excellence

Communication Skills

Compliance

Conflict Management

Cross-Functional Coordination

Customer Insights

Professional Ethics

Health care Industry

Influencing Skills

Negotiation Skills

Selling Skills

Technical Skills

Job description

Job Description Summary

-The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

Job Description

Major accountabilities:

• Drive Competitive Sales Growth
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
• Deliver Value to Customers and Patients
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
• When facing ethical dilemmas, do the right thing and speak up when things don’t seem right.
• Live by Novartis Code of Ethics and Values and Behaviors.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable)

Key performance indicators:

• To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes

Minimum Requirements:

Work Experience:

• Established Network to target Customer Group desirable.
• Specific Product knowledge desirable.
• Sales in Healthcare / Pharma / related business.

Skills:

• Key Account Management
• Commercial Excellence
• Communication Skills
• Compliance
• Conflict Management
• Cross-Functional Coordination
• Customer Insights
• Professional Ethics
• Health care Industry
• Influencing Skills
• Negotiation Skills
• Selling Skills
• Technical Skills

Languages:

• English
• Local Language

Skills Desired

Account Management, Commercial Excellence, Communication, Compliance, Conflict Management, Cross-Functional Work, Customer Insights, Ethics, Healthcare Industry, Influencing Skills, Negotiation, Sales, Technical Skills