Sales Operation Manager - Contract Logistic

Captar Partners Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Captar Partners Limited seeks a results-oriented Sales Operations Manager for the Asia region. You will streamline end-to-end sales processes, own the regional ATLAS CRM, and deliver actionable insights to leadership using Power BI, Tableau and Excel.

You will partner with Finance, Marketing and Product to align commercial execution with regional objectives, while coaching regional teams on CRM usage and sales methodologies across time zones.

Qualifications

• Bachelor's degree in Business, Supply Chain, Analytics or related field (MBA an advantage).
• 5–8+ years of experience in Sales/Commercial Operations in B2B environments.
• Hands-on experience in Contract Logistics, 3PL, or freight forwarding.
• Proficiency with Salesforce/ATLAS and data governance for CRM.
• Advanced Excel/Google Sheets for modelling and analysis.
• Experience with Power BI or Tableau for dashboards.

Responsibilities

• Streamline sales processes to boost productivity and pipeline visibility in Asia.
• Own regional CRM (ATLAS): data integrity, adoption and reporting alignment with global standards.
• Develop dashboards and forecasts for revenue and KPIs using BI tools.
• Prepare insights for Monthly/Quarterly Business Reviews and weekly pipeline calls.
• Support territory planning, quota setting and sales capacity modelling with leaders.
• Assist roll-out of global sales enablement programs and training.

Skills

Sales Operations

Analytics

Cross-border sales

Excel modelling

CRM usage

Education

Bachelor's degree in Business, Analytics or related field

MBA or advanced qualification

Tools

Salesforce

ATLAS

Power BI

Tableau

Excel/Google Sheets

Job description

Our client is a well-established global contract logistics and supply chain solutions provider, with a strong and growing footprint across Asia.

Role Overview

We are looking for a highly organized, analytical and commercially minded Sales Operations Manager to support operational excellence and drive sales effectiveness across the Asia region.

You will play a key role in streamlining sales workflows, enhancing CRM adoption, delivering actionable business insights, and supporting regional sales enablement efforts. As a key partner to the regional sales leadership, you will ensure smooth execution of commercial strategies while adapting global best practices to local market needs.

Key Responsibilities: Sales Operations & Business Analytics (80%) & Sales Enablement & Regional Support (20%)

• Optimize end-to-end sales processes to improve productivity, deal governance and pipeline visibility across Asia.
• Act as regional CRM owner (ATLAS), ensuring data integrity, user adoption and reporting accuracy in line with global standards.
• Develop and maintain sales performance dashboards, KPI tracking, revenue forecasts and executive-level reporting using BI tools (e.g. Power BI, Tableau, Excel).
• Prepare data analysis and insights for Monthly and Quarterly Business Reviews, as well as weekly pipeline calls with regional leadership.
• Support territory planning, account segmentation, quota setting and sales capacity modelling in collaboration with commercial leaders.
• Manage commission exception handling for the Asia region, ensuring timely resolution, proper documentation and compliance with global compensation policies.
• Assist in rolling out global sales enablement programs, training content and productivity tools to regional teams.
• Coordinate onboarding for new sales hires in Asia and provide ongoing coaching on CRM usage, sales methodologies and operational tools.
• Work with Marketing and Product to adapt sales collateral, playbooks and GTM messaging for key Asian markets.

Stakeholder Collaboration

• Partner closely with Finance, Marketing, Product, Supply Chain and HR to ensure alignment between commercial execution and organizational objectives.
• Serve as a trusted advisor to regional sales leaders on operational matters, process improvements and data-driven decision making.

Requirements

• Bachelor's degree in Business, Supply Chain, Operations, Analytics or related field; MBA or advanced qualification is an advantage.
• 5 to 8+ years of experience in Sales Operations, Revenue Operations or Commercial Operations within a complex B2B setting.
• Essential: Hands-on experience in Contract Logistics, 3PL, Supply Chain or Freight Forwarding, with solid understanding of long sales cycles and logistics operational models.
• Strong proficiency in enterprise CRM platforms (e.g. Salesforce, ATLAS).
• Advanced Excel / Google Sheets skills for modelling and analysis.
• Familiarity with BI tools such as Power BI or Tableau.
• Demonstrated success supporting cross-border sales teams across diverse Asian markets.
• Excellent command of written and spoken English, with ability to collaborate effectively across time zones.