Customer Service Specialist

Leadingnation; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Leadingnation is seeking a skilled Supply Chain/Logistics professional in Hong Kong to lead customer service level performance and optimised operational efficiency across the network. You will manage inventory, prioritize orders, and coordinate scheduling to meet customer priorities and OTIF targets.

The role requires 2–4 years in SCM, hands-on ERP exposure (SAP/OMS) and strong data analytics. Proficiency in Excel and Mandarin is highly valued for cross-functional collaboration within the APAC

Qualifications

• Experience: Generally, 2-4 years’ experience in Supply Chain, Logistics or other Business-related disciplines. Familiar with a variety of SCM concepts, practices, and procedures. Experienced in managing projects.
• Education: Bachelor’s degree in business, supply chain, or related field.
• Technical skills: Proficiency in ERP systems (SAP, OMS) and advanced Microsoft Applications, including excel.
• Detail-oriented and strong analytical skills with the ability to work in a fast-paced environment and prioritize tasks to meet specific deadlines.
• Interpersonal skills with desire to be a team member.
• High performer with initiative to learn other responsibilities.

Responsibilities

• Lead customer service level performance and operational efficiency for the designated network.
• Ensure proper inventory procedures are being followed.
• Prioritization of orders and adjusting of schedules to ensure customer priority requirements are met.
• Responsible for the Logistic Operation (warehousing and transportation) managing the market budget for the function delivering Productivity Targets.
• Ensure efficient scheduling and routing to and from plants and their customers to achieve lowest total costs and on-time in-full (OTIF) delivery.
• Initiate, and implement process improvements and system enhancements (SAP, TMS) to improve operational efficiency.
• Integral team member involved in developing, planning and executing new operational strategies across the Region.
• Prepare management reports, dashboards, and scenario analyses for key metrics, including order fulfilment, inventory accuracy, order completion.
• Serve as the primary liaison with Sales, Supply, and Global Logistics staff on the delivery of cost-effective customer service.
• Ensure compliance with logistics regulations and trade compliance requirements.
• Report directly to Senior Operations Manager, APAC.

Skills

Data analysis

English & Mandarin

SAP

MS Excel

Communication

Education

Bachelor’s degree in business or related field

Tools

SAP

OMS

Excel

Job description

Key Job Responsibilities

• Planning and Execution
  • Lead customer service level performance and operational efficiency for the designated network.
• Inventory
  • Ensure proper inventory procedures are being followed.
  • Prioritization of orders and adjusting of schedules to ensure customer priority requirements are met.
• Logistics & Warehouse Management
  • Responsible for the Logistic Operation (warehousing and transportation) managing the market budget for the function delivering Productivity Targets.
  • Ensure efficient scheduling and routing to and from plants and their customers to achieve lowest total costs and on-time in-full (OTIF) delivery.
• Continuous Improvement
  • Initiate, and implement process improvements and system enhancements (SAP, TMS) to improve operational efficiency.
• Operations Strategy
  • Integral team member involved in developing, planning and executing new operational strategies across the Region.
• Data Analysis and Reporting
  • Prepare management reports, dashboards, and scenario analyses for key metrics, including order fulfilment, inventory accuracy, order completion.
• Stakeholder Management
  • Serve as the primary liaison with Sales, Supply, and Global Logistics staff on the delivery of cost-effective customer service.
• Compliance
  • Ensure compliance with logistics regulations and trade compliance requirements.
• Report directly to Senior Operations Manager, APAC.

Preferred Skills & Experience

Education & Experience

• Experience: Generally, 2-4 years’ experience in Supply Chain, Logistics or other Business-related disciplines. Familiar with a variety of SCM concepts, practices, and procedures. Experienced in managing projects.
• Education: Bachelor’s degree in business, supply chain, or related field.
• Technical skills: Proficiency in ERP systems (SAP, OMS) and advanced Microsoft Applications, including excel.
• Detail-oriented and strong analytical skills with the ability to work in a fast-paced environment and prioritize tasks to meet specific deadlines.
• Interpersonal skills with desire to be a team member.
• High performer with initiative to learn other responsibilities.

Skills Required

• Able to handle massive data analysis.
• Fluency in both written and spoken English and Mandarin.
• Good communication, detail-minded and able to work independently.
• Strong business acumen, as well as problem solving skills.
• Strong Microsoft Applications, experience in SAP is a must.
• Experienced in data analysis, reporting and dashboard creation
• Multi-tasking and working under pressure is expected.