Retail Sales & Operations Manager

Neo Derm (HK) Ltd; Hong Kong; Presencial; HKD 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Neo Derm Group Limited (Neo Derm) in Hong Kong is seeking a high-calibre Brand Marketing Leader to drive 360 brand strategy across treatment centres and multi-brand operations. You will bridge frontline execution and C-suite strategy, boosting therapist-led sales, efficiency and data-informed decision making.

The role leads Sales Performance, Data-Driven Performance Management, Coaching, and Process Automation, collaborating with marketing and platform teams to implement campaigns, dashboards

Formación

• Bachelor's degree in business administration, marketing or related field.
• 8+ years in luxury retail, services brand, hospitality, telecom or similar with data analytics.
• Strong leadership and business acumen with analytical skills.
• Experience coaching and mentoring as a culture ambassador.
• Fluent in both Chinese and English.

Responsabilidades

• Drive end-to-end 360 brand marketing strategy for multiple locations in Hong Kong.
• Lead cross-functional collaboration with marketing and platform teams for campaigns and offers.
• Review frontline sales, P&L performance, and activity reports to inform C-suite decisions.
• Advise on Robotic Process Automation (RPA) to improve data accuracy and dashboards.
• Support manpower insights for salary appraisal and new hires.
• Enhance internal communications and omnichannel marketing campaigns.

Conocimientos

Brand marketing

Data analytics

Leadership

Educación

Bachelor's degree in business

Herramientas

CRM systems

BI dashboards

Descripción del empleo

Since its inception in 1997, Neo Derm has always been an innovative pioneer in the industry to create endless possibilities for women’s beauty. Riding the waves of Big Data, the Group has proactively adopted AI-driven and flexible business strategies and step up efforts in developing comprehensive systems and applications to explore numerous opportunities for sustainable business growth.

To cope with our business growth, we are now looking for a high calibre individual wishing to become part of our Brand Marketing team. The incumbent will be responsible for 360 brand marketing strategy with key responsibilities and qualifications summarized as follows:

Position Summary

This is a high-impact role responsible for end-to-end retail operations performance across all treatment centres in Hong Kong. The successful candidate will bridge front-line execution and C-suite strategy, driving therapist-led sales performance, operational efficiency, and data-informed decision-making.

Responsibilities

• Sales Performance & Leadership: Take a leading role in driving multi-location and muilti-brands' performance in Hong Kong; collaborating closely with marketing teams and platform business teams to drive seamless communications about current campaigns and offers
• Data-Driven Performance Management: Review frontline sales, P&L performance and activity reports, provide timely business performance analysis to C-suite riding on robust operation management reporting system
• Performance Review & Team Coaching: Responsible for refining a daily review system and framework with front-line staff to identify performance gaps and provide coaching and training to motivate and enhance staff performance
• Process Automation: Take an advisory role in robotic process automation (RPA) development to enable data accuracy, dashboard building for business planning and performance reviews
• Manpower Management: Provide insights to the Operations HR department on performance, salary appraisals and new hires
• Operational Efficiency & Communications: Ensure operation efficiency and conduct effective internal communications such as presentations/ webinars for new promotion offers, omnichannel marketing campaigns and sales campaigns

Skills & Qualifications

• Bachelor's degree in business administration, marketing or related disciplines.
• 8+ years of relevant experience in luxury retail, services brand, hospitality, telecommunications or similar industries in which business planning is conducted through a high volume of data analytics.
• Effective leadership skills for a massive sales force; strong business acumen and analytical skills.
• Experience in people coaching and gatekeeping as a value/ culture ambassador
• Ability to communicate fluently in both Chinese and English

Headquartered in Hong Kong, Neo Derm Group Limited (Neo Derm) is the leading medical aesthetic enterprise operating over 28 medical beauty centers and 8 concept stores in prime business locations across Hong Kong and China with 1000+ employees.

Since its inception in 1997, Neo Derm has always been an innovative pioneer in the industry to create endless possibilities for women’s beauty. Riding the waves of Big Data, the Group has proactively adopted flexible business strategies and step up efforts in developing comprehensive systems and applications to explore numerous opportunities for sustainable business growth.

Unleash Potential | Beautify Lives

Headquartered in Hong Kong, Neo Derm Group Limited (Neo Derm) is the leading medical aesthetic enterprise operating over 28 medical beauty centers and 8 concept stores in prime business locations across Hong Kong and China with 1000+ employees.

Since its inception in 1997, Neo Derm has always been an innovative pioneer in the industry to create endless possibilities for women’s beauty. Riding the waves of Big Data, the Group has proactively adopted flexible business strategies and step up efforts in developing comprehensive systems and applications to explore numerous opportunities for sustainable business growth.

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