Retail Operation Director

Neo Derm (HK) Ltd; Hong Kong; Sur place; HKD 900 000 - 1 200 000; Plein temps

Avantages offerts par ce poste

Worldwide medical cover

Birthday & charity leaves

Staff purchase discounts

Other allowances

Résumé du poste

Neo Derm (HK) Ltd is seeking a high-calibre Brand Marketing leader to drive end-to-end marketing strategy across all Hong Kong locations. The role bridges frontline execution with C-suite strategy, focusing on therapist-led sales performance, operational efficiency, and data-informed decision-making.

The ideal candidate has 15+ years of experience in retail/brand settings, with strong leadership and analytics capabilities, and fluent Chinese & English.

Qualifications

• Bachelor's degree in business, marketing or related field.
• 15+ years of relevant experience in retail, services brand, hospitality or similar.
• Strong leadership and people coaching skills.
• Fluent Chinese and English communication.

Responsabilités

• Lead end-to-end brand marketing strategy across all Hong Kong locations.
• Drive frontline sales KPIs and collaborate with marketing and platform teams.
• Provide performance analysis and robust operation reporting to senior leadership.
• Develop RPA-adjacent data dashboards and business planning tools.
• Support HR on performance reviews and new hires, ensure effective communications.

Connaissances

Brand marketing

Leadership

Data analytics

Cross-functional

Strategic planning

Formation

Bachelor's degree

Outils

CRM systems

BI dashboards

Description du poste

Neo Derm is one of the leading medical aesthetic leaders founded in 1997 with headquarter based in Hong Kong. Through our brands (dermes, reenex, elyze, Evvus, Vigene, Genenoo, hazz, etc.) and skin care products (Bicelle, BIODERMA, EnNAIN, etc.), we deliver our promises and offer our customers world-class beauty solutions through our 28 prime locations across Hong Kong and Shanghai.
To cope with our business growth, we are now looking for a high calibre individual wishing to become part of our Brand Marketing team. The incumbent will be responsible for 360 brand marketing strategy with key responsibilities and qualifications summarized as follows:

About the role

This is a high-impact role responsible for end-to-end retail operations performance across all treatment centres in Hong Kong. The successful candidate will bridge front-line execution and C-suite strategy, driving therapist-led sales performance, operational efficiency, and data-informed decision-making.

Key responsibilities

Take a leading role in driving frontline therapists' KPI performance across multiple brands and locations in Hong Kong; collaborating closely with marketing teams and platform business teams to drive seamless communications about current campaigns and offers

Review frontline sales, P&L performance and activity reports, provide timely business performance analysis to C-suite riding on robust operation management reporting system

Refine a daily review system and framework with front-line staff to identify performance gaps and provide coaching and training to motivate and enhance staff performance

Take an advisory role in robotic process automation (RPA) development to enable data accuracy, dashboard building for business planning and performance reviews

Provide insights to the Operations HR department on performance, salary appraisals and new hires

Ensure operation efficiency and conduct effective internal communications such as presentations/ webinars for new promotion offers, omnichannel marketing campaigns and sales campaigns

About you

Bachelor's degree in business administration, marketing or related disciplines

15+ years of relevant experience in retail, services brand, hospitality, telecommunications or similar industries in which business planning is conducted through a high volume of data analytics

Effective leadership skills for a massive sales force; strong business acumen and analytical skills

Experience in people coaching and gatekeeping as a value/ culture ambassador

Ability to communicate fluently in both Chinese and English

We offer competitive remuneration and a comprehensive benefits packing that includes worldwide medical cover for staff and dependents, birthday and charity leaves, staff purchase discounts, as well as other allowances to the right candidates.

For more information about NeoDerm, please visit our website: https://www.neoderm.com.hk

All personal data collected will be treated in strict confidence and be used for recruitment purposes only. Should you not be contacted within 2 months of the closing date of the advertisement, please consider your application to be unsuccessful.

Headquartered in Hong Kong, Neo Derm Group Limited (Neo Derm) is the leading medical aesthetic enterprise operating over 28 medical beauty centers and 8 concept stores in prime business locations across Hong Kong and China with 1000+ employees.

Since its inception in 1997, Neo Derm has always been an innovative pioneer in the industry to create endless possibilities for women’s beauty. Riding the waves of Big Data, the Group has proactively adopted flexible business strategies and step up efforts in developing comprehensive systems and applications to explore numerous opportunities for sustainable business growth.

Unleash Potential | Beautify Lives

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What is your highest level of education?