Director, Operations Leadership (Retail)

Neo Derm (HK) Ltd; Hong Kong; Presencial; HKD 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Neo Derm (HK) Ltd in Hong Kong seeks a Director, Operations Leadership (Retail) to drive end-to-end retail performance across treatment centres, bridging frontline execution with executive strategy.

You will lead therapist-led sales, operational efficiency, and data-informed decision-making, while owning P&L and partnering with Marketing, Platform/Digital, and Commercial teams for ROI. Fluency in English and Cantonese is essential.

Formación

• Bachelor's degree or above in business administration, marketing or related disciplines; MBA or equivalent is an advantage.
• 12+ years in luxury beauty, skincare retail, services brands or similar industries with data-driven planning.
• Strong leadership for a large sales force with business acumen and analytics.
• Experience implementing new technologies into business processes.
• Fluent in English and Chinese; Cantonese fluency is a must.

Responsabilidades

• Responsibility includes end-to-end retail operations performance across all treatment centres in Hong Kong.
• Bridge front-line execution with C-suite strategy to drive sales, efficiency, and data-informed decisions.
• Lead strategic transformations, partnerships with Marketing, Platform/Digital, and Commercial teams to ensure ROI.
• Develop operating model, KPI frameworks, and governance for scalable decision-making.
• Configure people agenda with Operations HR including performance, compensation, and hiring strategies.

Conocimientos

Leadership

Analytics

Digital/Tech fluency

Coaching & development

Communication (English & Chinese)

Educación

Bachelor's degree in business administration/marketing

MBA (advantage)

Descripción del empleo

Director, Operations Leadership (Retail)

Since its inception in 1997, Neo Derm has always been an innovative pioneer in the industry to create endless possibilities for women's beauty. Riding the waves of Big Data, the Group has proactively adopted AI-driven and flexible business strategies and step up efforts in developing comprehensive systems and applications to explore numerous opportunities for sustainable business growth.

To cope with our business growth, we are now looking for a high calibre individual wishing to become part of our Brand Marketing team. The incumbent will be responsible for 360 brand marketing strategy with key responsibilities and qualifications summarized as follows:

Position Summary

This is a high-impact role responsible for end-to-end retail operations performance across all treatment centres in Hong Kong. The successful candidate will bridge front-line execution and C-suite strategy, driving therapist-led sales performance, operational efficiency, and data-informed decision-making.

Responsibilities

Serveasthecriticallinkbetweenexecutivevisionandfrontlineexecution,partneringcloselywiththeFounder,seniorleadership,andfrontlinemanagerstodrivestrategicprioritiesandbusinesstransformationinitiatives.

Championinnovationandfuturegrowthopportunities,suchas:longevity-focusedhealthcareservices,AI-enabledaestheticmedicinesolutions,andotheremergingbusinessinitiatives.

Leadchangemanagementandcross-functionaltransformationprograms,ensuringsuccessfuladoption,operationalreadiness,andmeasurablecommercialoutcomesacrossallfrontlineteams,suchas:AIcoach,etc.

SpearheadoperationalstrategyandtheKPIframeworkacrossmultiplebrandsandlocations,aligningfrontlineexecutionwithenterprisecommercialobjectivesandlong-termgrowthplans.

OwnP&Lperformance;delivertimely,insight-ledbusinessanalysisandstrategicrecommendationstoseniorleadershipandtheC-suitethroughrobustreportingandgovernance.

LeadstrategicpartnershipswithMarketing,Platform/Digital,andCommercialteamstoensurecampaignandofferstrategiestranslateintoseamlessfrontlineexecutionandmeasurableROI.

Refinetheoperatingmodel—includingdailyreviewframeworks,performancecadence,andprocessautomation(RPA)—todrivedataaccuracy,dashboardanalysis,andscalabledecision-making.

SetthepeopleagendaforthefrontlineorganizationinpartnershipwithOperationsHR—coveringperformancemanagement,compensationandappraisalframeworks,workforceplanning,andhiringstrategy—whileactingasacultureandvaluesambassador.

Strengthencoachingandtrainingstructuresthatcloseperformancegapsandbuildahigh-performingfrontlineleadershipbench;driveaccountabilitythroughclearmetricsandreviewrituals.

Skills & Qualifications

Bachelor's degree or above in business administration, marketing or related disciplines in a renowned Tertiary Institute. MBA or equivalent is an advantage.

12+ years of relevant experience in luxury beauty, skincare retail, services brands, sizable treatment groups or similar industries is highly preferred; business planning conducted through a high volume of data analytics.

Effective leadership skills for a massive sales force; strong business acumen and analytical skills.

Strong acumen towards implementing new technologies and knowledge into business.

Experience in people coaching and gatekeeping as a value/ culture ambassador.

Ability to communicate fluently in both Chinese and English (Cantonese fluency is a must for this role).

We offer competitive remuneration and a comprehensive benefit package that includes medical cover for staff and dependents, birthday and charity leaves, staff purchase discounts, as well as other allowances to the right candidates.

For more information about NeoDerm, please visit our website:https://www.neoderm.com.hk

All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

What can I earn as an Operations Director