Head of Retail & Operations

Neo Derm (HK) Ltd; Hong Kong; In loco; HKD 2.500.000 - 4.200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical cover for staff and dependents

Birthday and charity leaves

Staff purchase discounts

Descrizione del lavoro

Neo Derm (HK) Ltd in Hong Kong seeks a high-calibre Brand Marketing leader to drive end-to-end retail operations performance across all treatment centres. You will bridge frontline execution with C-suite strategy, steering therapist-led sales growth, data-informed decisions, and enterprise KPI alignment.

The role demands 15+ years in luxury beauty retail or related sectors, strong leadership, and fluency in English and Chinese (Cantonese essential).

Competenze

• Bachelor's degree or above in business administration, marketing or related disciplines. MBA or equivalent is an advantage.
• 15+ years of relevant experience in luxury beauty / skincare retail, services brands, sizable treatment groups or similar industries in which business planning is conducted through a high volume of data analytics.
• Effective leadership skills for a massive sales force; strong business acumen and analytical skills.
• Experience in people coaching and gatekeeping as a value/ culture ambassador.
• Ability to communicate fluently in both Chinese and English (Cantonese fluency is a must for this role).
• We offer competitive remuneration and a comprehensive benefit package that includes medical cover for staff and dependents, birthday and charity leaves, staff purchase discounts, as well as other allowances to the right candidates.

Mansioni

• Spearhead operational strategy and the KPI framework across multiple brands and locations, aligning frontline execution with enterprise commercial objectives and long-term growth plans.
• Own retail sales and P&L performance; deliver timely, insight-led business analysis and strategic recommendations to senior leadership and the C-suite through robust reporting and governance.
• Lead strategic partnerships with Marketing, Platform/Digital, and Commercial teams to ensure campaign and offer strategies translate into seamless frontline execution and measurable ROI.
• Refine the operating model—including daily review frameworks, performance cadence, and process automation (RPA)—to drive data accuracy, dashboard analysis, and scalable decision-making.
• Set the people agenda for the frontline organization in partnership with Operations HR—covering performance management, compensation and appraisal frameworks, workforce planning, and hiring strategy—while acting as a culture and values ambassador.
• Strengthen coaching and training structures that close performance gaps and build a high-performing frontline leadership bench; drive accountability through clear metrics and review rituals.

Conoscenze

Leadership

Data Analytics

Bilingual EN/CN

Cantonese required

Formazione

Bachelor's in business/marketing

MBA advantageous

Strumenti

RPA

Dashboard reporting

Descrizione del lavoro

Since its inception in 1997, Neo Derm has always been an innovative pioneer in the industry to create endless possibilities for women’s beauty. Riding the waves of Big Data, the Group has proactively adopted AI-driven and flexible business strategies and step up efforts in developing comprehensive systems and applications to explore numerous opportunities for sustainable business growth.

To cope with our business growth, we are now looking for a high calibre individual wishing to become part of our Brand Marketing team. The incumbent will be responsible for 360 brand marketing strategy with key responsibilities and qualifications summarized as follows.

Position Summary

This is a high-impact role responsible for end-to-end retail operations performance across all treatment centres in Hong Kong. The successful candidate will bridge front-line execution and C-suite strategy, driving therapist-led sales performance, operational efficiency, and data-informed decision-making.

Responsibilities

• Spearhead operational strategy and the KPI framework across multiple brands and locations, aligning frontline execution with enterprise commercial objectives and long-term growth plans.
• Own retail sales and P&L performance; deliver timely, insight-led business analysis and strategic recommendations to senior leadership and the C-suite through robust reporting and governance.
• Lead strategic partnerships with Marketing, Platform/Digital, and Commercial teams to ensure campaign and offer strategies translate into seamless frontline execution and measurable ROI.
• Refine the operating model—including daily review frameworks, performance cadence, and process automation (RPA)—to drive data accuracy, dashboard analysis, and scalable decision-making.
• Set the people agenda for the frontline organization in partnership with Operations HR—covering performance management, compensation and appraisal frameworks, workforce planning, and hiring strategy—while acting as a culture and values ambassador.
• Strengthen coaching and training structures that close performance gaps and build a high-performing frontline leadership bench; drive accountability through clear metrics and review rituals.

Skills & Qualifications

• Bachelor's degree or above in business administration, marketing or related disciplines. MBA or equivalent is an advantage.
• 15+ years of relevant experience in luxury beauty / skincare retail, services brands, sizable treatment groups or similar industries in which business planning is conducted through a high volume of data analytics.
• Effective leadership skills for a massive sales force; strong business acumen and analytical skills.
• Experience in people coaching and gatekeeping as a value/ culture ambassador.
• Ability to communicate fluently in both Chinese and English (Cantonese fluency is a must for this role).
• We offer competitive remuneration and a comprehensive benefit package that includes medical cover for staff and dependents, birthday and charity leaves, staff purchase discounts, as well as other allowances to the right candidates.

For more information about NeoDerm, please visit our website: https://www.neoderm.com.hk

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