Restaurant Supervisor (Causeway Bay)

Feather and Bone Holdings Limited; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

Feather and Bone Holdings Limited invites a dynamic Restaurant Supervisor to lead floor operations, elevate guest journeys, and maintain our high hospitality standards in Hong Kong.

You will oversee service flow, manage opening/closing, handle guest inquiries, and support event logistics while working with a team in a Western dining concept.

Qualifications

• Proactive mindset with strong personal accountability.
• Experience as a supportive team member in dining/hospitality.
• Excellent English and Cantonese; Mandarin a plus.

Responsibilities

• Greet guests on the floor with warmth and professionalism.
• Oversee food and beverage service quality and flow.
• Supervise opening/closing procedures and station setups.
• Ensure cleanliness and sanitation on the dining floor.
• Handle guest inquiries, bookings, and complaints politely.
• Coordinate special requests and dietary needs.
• Assist management with venue events and basic logistics.

Skills

Team player

Hospitality

Customer service

English & Cantonese

Mandarin (basic)

Job description

We are seeking a dynamic, high-energy, and professional Restaurant Supervisor to join our team. You will play a pivotal role in elevating the guest journey, leading floor operations, and maintaining our high standards of hospitality.

This role is ideal for an ambitious hospitality professional who is passionate about guest relations, team collaboration, and driving revenue through exceptional service.

Key Responsibilities:

• Act as the primary welcoming presence on the floor, delivering a warm, professional, and memorable first impression to all guests.
• Oversee and assist in the seamless delivery of food and beverage services, ensuring uncompromising quality and attention to detail.
• Supervise daily opening/closing procedures, including meticulous table settings, station setups, and inventory replenishment.
• Maintain pristine standards of neatness, cleanliness, and sanitation across the dining floor in alignment with regulatory and company standards.
• Handle guest inquiries, bookings, and complaints across phone and email channels with a diplomatic, solution-oriented, and positive approach.
• Coordinate special requests, arrangements, birthdays, and strict dietary requirements to exceed guest expectations.
• Assist the management team with venue event inquiries, and basic event logistics.

Requirements:

• A proactive learning mindset, a strong sense of personal accountability, and a proven track record as a supportive team player in the dining / hospitality or related industry.
• Excellent spoken English and Cantonese are essential; basic proficiency in Mandarin will be an absolute advantage.

Immediately available will be highly preferred

Why Join Us?

• We believe a happy team creates the best food.
• Free duty meal
• Competitive salary package
• Work-Life balance of 5-day work
• A supportive, "staff-friendly" environment that encourages professional growth
• Excellent career opportunities

If you are a dedicated hospitality professional looking to advance your career with an exciting Western dining concept, we’d love to hear from you!

Feather and Bone is an equal opportunity employer. Personal data collected will be used strictly for recruitment purposes.