Restaurant Supervisor

GO GET BEST LIMITED; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Job summary

GO GET BEST LIMITED is seeking a Restaurant Supervisor for a Nordic fine dining restaurant in Sheung Wan, HK. The role focuses on coordinating waiting staff, maintaining exemplary service, and upholding health and safety standards in a high-end setting.

Ideal candidates have 2-3 years in front-of-house roles, strong customer service skills, and a calm, detail-oriented approach to busy shifts. Cantonese and English language proficiency is advantageous for daily operations.

Qualifications

• Proven experience as a Restaurant Supervisor or similar supervisory role in a hospitality environment
• Excellent customer service and interpersonal communication skills
• Knowledge of restaurant operations, service standards and dining etiquette
• Ability to stay calm and professional under pressure during busy service periods
• Attention to detail and high personal presentation standards
• Problem-solving abilities and flexible approach to changing circumstances
• Fluency in English and Cantonese is beneficial
• Food hygiene and health and safety certification is preferred

Responsibilities

• Coordinate waiting staff to ensure efficient and professional service
• Train, mentor and develop team members to deliver high-quality service
• Ensure compliance with health, safety, and hygiene standards on the restaurant floor
• Handle customer inquiries, complaints, and special requests with discretion
• Monitor service quality, presentation and adherence to company standards
• Support management in achieving revenue targets and profitability
• Maintain detailed records of incidents, training and team performance
• Collaborate with kitchen and bar staff for seamless service coordination

Skills

Customer service

Interpersonal skills

Restaurant operations

Under pressure

Attention to detail

Problem solving

Languages: English Cantonese

Job description

Coordinating waiting staff to ensure efficient and professional service throughout all service periods

Training, mentoring and developing team members to deliver consistently high-quality customer service

Ensuring compliance with health, safety and hygiene standards across the restaurant floor

Handling customer inquiries, complaints and special requests with professionalism and discretion

Monitoring service quality, presentation and adherence to company standards and procedures

Supporting the management team in achieving revenue targets and maintaining profitability

Maintaining detailed records of incidents, training and team performance

Collaborating with kitchen and bar staff to ensure seamless service coordination

What we're looking for

Proven experience as a Restaurant Supervisor or similar supervisory role in a hospitality environment, with a minimum of 2-3 years in waiting staff or front-of-house operations

Excellent customer service excellence and interpersonal communication skills

Knowledge of restaurant operations, service standards and dining etiquette

Ability to remain calm and professional under pressure, particularly during busy service periods

Attention to detail and high standards of personal presentation

Problem-solving abilities and a flexible, adaptable approach to changing circumstances

Fluency in English and Cantonese is beneficial

Food hygiene and health and safety certification is preferred

Restaurant Supervisor – Nordic Fine Dining Restaurant

Sheung Wan, Central and Western District, HK

9d ago