Restaurant Supervisor

IHG; Hong Kong; Hybrid; HKD 446,000 - 670,000; Full time

Job summary

IHG in Hong Kong is seeking a seasoned restaurant service lead to guide the team through every service, ensuring impeccable presentation of tables, sideboards and equipment.

You will greet guests by name, anticipate needs and relay dietary requests, while coaching staff on menu and wine knowledge to maintain refined service. The role emphasizes budget awareness, safety, hygiene and collaboration with other departments to uphold the highest standards of hospitality.

Qualifications

• Minimum 3 years of F&B experience in luxury hotels or fine-dining venues.
• Strong knowledge of food and wine with attention to guest needs.
• Calm under pressure and enjoys developing others.
• Proficient in English and Cantonese; Putonghua an advantage.

Responsibilities

• Lead the restaurant team through every service with poise and precision to ensure seamless operation and impeccable presentation of tables, sideboards and equipment.
• Greet guests by name, anticipate needs and communicate allergies, dietary needs and requests to relevant teams.
• Share menu and wine knowledge to make confident recommendations and upsell where appropriate; coach servers regularly to maintain refinement.
• Support the restaurant's budget by monitoring ordering accuracy, pouring standards, and stock levels; minimize waste and complete weekly breakage reports.
• Set high standards for grooming, punctuality and teamwork; collaborate with other departments and uphold safety, hygiene and sustainability guidelines.

Skills

F&B knowledge

Guest service

Team leadership

Job description

YOUR DAY TO DAY

• Orchestrate the Service: Lead the restaurant team through every service with poise and precision, so each section runs seamlessly and every table, sideboard and piece of equipment is impeccably presented.
• Curate the Guest Journey: Greet guests by name, anticipate their needs and acknowledge VIP arrivals. Share allergies, dietary needs and special requests with the right teams.
• Inspire Through Expertise: Use your knowledge of menu and wine list to recommend with confidence and upsell naturally. Coach and train servers regularly so service stays consistent and refined.
• Champion Commercial Excellence: Support the restaurant's budget by checking ordering accuracy, pouring standards, bill handling and stock levels. Keep breakage and waste to a minimum and complete accurate weekly breakage reports.
• Lead with Integrity: Set the standard for grooming, punctuality and teamwork. Work closely with other departments, and uphold the hotel's safety, hygiene and sustainability standards.

QUALIFICATIONS AND REQUIREMENTS

• At least 3 years of food and beverage experience in a luxury hotel or fine-dining restaurant
• Strong knowledge of food and wine, a sharp eye for detail and caring for guests
• Approachable, calm under pressure and enjoys developing others
• Good communication skills in English and Cantonese; Putonghua is an advantage

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.