Restaurant Supervisor - Garden Lounge

The Murray; Hong Kong; On-site; HKD 279,000 - 446,000; Full time

Job summary

The Murray, Hong Kong, a Niccolo Hotel, invites applications for a role supervising daily floor operations in the Garden Lounge to ensure luxury service aligned with LQA standards.

You will lead and motivate colleagues during shifts, conduct daily line-ups and training, and monitor guest satisfaction to deliver a memorable dining experience. Fluency in English is required; Mandarin is an asset.

Qualifications

• Diploma or above in Hospitality Management or related discipline.
• A minimum of 3 years’ F&B operational experience in a luxury hotel or fine dining establishment, with supervisory experience preferred.
• Solid knowledge of LQA service standards is advantageous.
• Good command of spoken and written English; Mandarin is an asset.

Responsibilities

• Supervise daily floor operations in the Garden Lounge to ensure seamless execution of service in accordance with LQA standards.
• Assist the lounge management team in leading, motivating, and guiding colleagues during daily shifts to maintain high standards of hospitality.
• Conduct daily line-ups, shift briefings, and practical service training to reinforce luxury service protocols and operational compliance.
• Monitor guest satisfaction on the floor, engaging guests and addressing feedback promptly to deliver a memorable dining experience.
• Support inventory management, stock requisitions, and routine care of operating equipment and departmental assets.
• Assist in duty roster planning and task delegation to optimise floor coverage and operational efficiency during peak service hours.

Skills

Floor supervision

Team leadership

Service training

LQA standards knowledge

Education

Diploma in Hospitality Management

Job description

Responsibilities

• Supervise daily floor operations in the Garden Lounge to ensure seamless execution of service in accordance with LQA standards.
• Assist the lounge management team in leading, motivating, and guiding colleagues during daily shifts to maintain high standards of hospitality.
• Conduct daily line-ups, shift briefings, and practical service training to reinforce luxury service protocols and operational compliance.
• Monitor guest satisfaction on the floor, engaging guests and addressing feedback promptly to deliver a memorable dining experience.
• Support inventory management, stock requisitions, and routine care of operating equipment and departmental assets.
• Assist in duty roster planning and task delegation to optimise floor coverage and operational efficiency during peak service hours.

Requirements

• Diploma or above in Hospitality Management or a related discipline.
• A minimum of 3 years’ Food & Beverage operational experience in a luxury hotel or fine dining establishment, with supervisory experience preferred.
• Solid working knowledge or familiarity withLQA service standards is highly advantageous.
• Good command of spoken and written English; proficiency in Mandarin is a distinct asset.

Human Resources Department
The Murray, Hong Kong, a Niccolo Hotel

The Murray, Hong Kong, a Niccolo Hotel, is an equal opportunity employer and welcome applications from all qualified candidates. The information provided by applicants will be treated in strict confidence and only be used for recruitment related purpose. Personal data provided by job applicants will be used strictly in accordance with the employers' personal data policies.

If you are not contacted within four weeks of submitting your resume, your application will be retained up to 1 year and be considered for other appropriate positions within this period. The applications will be treated as confidential and such personal data will be used for all purposes relating to your application for employment with us.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data and, if we do, to obtain a copy of the data and to correct any of the data that is inaccurate. Requests for access to and correction of your personal data should be addressed in writing to Director of Human Resources.