Restaurant Operations Lead - Training, Service & KPIs

Epicurean Management Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Benefits offered by this job

8-Day Off/Month

Travelling Allowance $600

Mid-Night Travelling Allowance

Duty Meal

Medical Subsidization

Discretionary Bonus

Job summary

Epicurean Group in Hong Kong is seeking an experienced Operations Manager to oversee daily restaurant operations, training, and administration. You will lead a team to deliver high-quality customer service, achieve sales targets, and maintain safety, hygiene, and food quality across venues.

The role requires strong leadership, excellent communication, and the ability to resolve issues in a fast-paced environment. Attractive benefits and growth opportunities are offered.

Qualifications

• At least 3 years relevant working experience in a similar capacity.
• Pleasant, passionate about good food and great customer service.
• Proven ability to work effectively in a fast-paced, high-pressure environment.
• Excellent interpersonal and communication skills, with a talent for problem-solving and conflict resolution.
• Strong leadership and positive mindset with detailed service and customer focus.

Responsibilities

• Manage the daily operations of the restaurant including staff training and daily administration.
• Lead, supervise and train the team to deliver high quality customer service and achieve sales targets, KPIs and operation efficiency.
• Resolve customer complaints and operational issues promptly and effectively.
• Maintain equipment in good repair and ensure all venues are in excellent condition.
• Monitor standards on food quality, hygiene and work safety.
• Produce timely and accurate reports on the restaurant operations.
• Perform other duties as assigned by the Company.

Skills

Leadership

Staff Training

Customer Service

Communication

Problem Solving

Team Building

Conflict Resolution

Job description

Epicurean Group in Hong Kong is seeking an experienced Operations Manager to oversee daily restaurant operations, training, and administration. You will lead a team to deliver high-quality customer service, achieve sales targets, and maintain safety, hygiene, and food quality across venues.

The role requires strong leadership, excellent communication, and the ability to resolve issues in a fast-paced environment. Attractive benefits and growth opportunities are offered.