Hands-On Restaurant Manager: Lead Ops & Growth

Heybo; Hong Kong; On-site; HKD 360,000 - 600,000; Full time

Job summary

HEYBO Hong Kong is seeking a hands-on Restaurant Manager to lead daily operations, drive guest satisfaction and achieve business targets. You will build a high-performing team and ensure service excellence across all outlets.

Key duties include overseeing service, food quality, safety compliance, inventory control and cost management while fostering a positive, performance-driven culture in a fast-paced environment.

Qualifications

• 3 years of experience in restaurant or F&B operations, including supervisory or management experience.
• Strong leadership, communication and interpersonal skills.
• Good understanding of food safety, inventory control, rostering and cost management.
• Customer-focused, proactive and solutions-oriented.
• Comfortable working in a fast-paced, hands-on restaurant environment.
• Willingness to work shifts, weekends and public holidays according to operational requirements.

Responsibilities

• Oversee daily restaurant operations, including food preparation, customer service, cleanliness and operational efficiency.
• Ensure compliance with food safety, hygiene, workplace safety and company SOPs.
• Manage inventory, ordering, stock control, wastage and operating expenses.
• Maintain service speed, food quality and brand standards.
• Handle customer feedback and resolve service-related concerns.
• Lead, coach, train and motivate kitchen and service employees.
• Prepare staff rosters and manage attendance, manpower deployment and productivity.
• Support recruitment, onboarding, performance reviews and employee development.
• Foster a positive, accountable and collaborative working environment.
• Drive sales performance and achieve revenue and profitability targets.
• Monitor labour costs, food costs and other controllable operating expenses.
• Analyse outlet performance and recommend improvements.
• Ensure accurate daily cash handling, reconciliation and operational reporting.
• Support promotional campaigns and business initiatives.

Skills

Leadership

Communication

Interpersonal skills

Customer focus

Proactive

Job description

HEYBO Hong Kong is seeking a hands-on Restaurant Manager to lead daily operations, drive guest satisfaction and achieve business targets. You will build a high-performing team and ensure service excellence across all outlets.

Key duties include overseeing service, food quality, safety compliance, inventory control and cost management while fostering a positive, performance-driven culture in a fast-paced environment.