Restaurant Manager

Heybo; Hong Kong; On-site; HKD 360,000 - 600,000; Full time

Job summary

HEYBO Hong Kong is seeking a hands-on Restaurant Manager to lead daily operations, drive guest satisfaction and achieve business targets. You will build a high-performing team and ensure service excellence across all outlets.

Key duties include overseeing service, food quality, safety compliance, inventory control and cost management while fostering a positive, performance-driven culture in a fast-paced environment.

Qualifications

• 3 years of experience in restaurant or F&B operations, including supervisory or management experience.
• Strong leadership, communication and interpersonal skills.
• Good understanding of food safety, inventory control, rostering and cost management.
• Customer-focused, proactive and solutions-oriented.
• Comfortable working in a fast-paced, hands-on restaurant environment.
• Willingness to work shifts, weekends and public holidays according to operational requirements.

Responsibilities

• Oversee daily restaurant operations, including food preparation, customer service, cleanliness and operational efficiency.
• Ensure compliance with food safety, hygiene, workplace safety and company SOPs.
• Manage inventory, ordering, stock control, wastage and operating expenses.
• Maintain service speed, food quality and brand standards.
• Handle customer feedback and resolve service-related concerns.
• Lead, coach, train and motivate kitchen and service employees.
• Prepare staff rosters and manage attendance, manpower deployment and productivity.
• Support recruitment, onboarding, performance reviews and employee development.
• Foster a positive, accountable and collaborative working environment.
• Drive sales performance and achieve revenue and profitability targets.
• Monitor labour costs, food costs and other controllable operating expenses.
• Analyse outlet performance and recommend improvements.
• Ensure accurate daily cash handling, reconciliation and operational reporting.
• Support promotional campaigns and business initiatives.

Skills

Leadership

Communication

Interpersonal skills

Customer focus

Proactive

Job description

We are seeking a passionate and hands‑on Restaurant Manager to lead HEYBO Hong Kong’s daily restaurant operations. The successful candidate will drive operational excellence, develop a high‑performing team and deliver outstanding customer experiences while achieving business targets.

Key Responsibilities

Operations Management

Oversee daily restaurant operations, including food preparation, customer service, cleanliness and operational efficiency.

Ensure compliance with food safety, hygiene, workplace safety and company SOPs.

Manage inventory, ordering, stock control, wastage and operating expenses.

Maintain service speed, food quality and brand standards.

Handle customer feedback and resolve service-related concerns.

People Management

Lead, coach, train and motivate kitchen and service employees.

Prepare staff rosters and manage attendance, manpower deployment and productivity.

Support recruitment, onboarding, performance reviews and employee development.

Foster a positive, accountable and collaborative working environment.

Business Performance

Drive sales performance and achieve revenue and profitability targets.

Monitor labour costs, food costs and other controllable operating expenses.

Analyse outlet performance and recommend improvements.

Ensure accurate daily cash handling, reconciliation and operational reporting.

Support promotional campaigns and business initiatives.

Requirements

Preferably 3 years of experience in restaurant or F&B operations, including supervisory or management experience.

Strong leadership, communication and interpersonal skills.

Good understanding of food safety, inventory control, rostering and cost management.

Customer-focused, proactive and solutions-oriented.

Comfortable working in a fast‑paced, hands‑on restaurant environment.

Willingness to work shifts, weekends and public holidays according to operational requirements.