Reservations Sales Agent: Multi-Channel Booking & Upsell

Mandarin Oriental The Landmark, Hong Kong; Hong Kong; On-site; HKD 246,000 - 257,000; Full time

Job summary

Mandarin Oriental The Landmark, Hong Kong is seeking a Reservations Sales Agent to join the Reservations (Cluster Service) team. The role is based at the hotel in Hong Kong and involves recording and processing all room reservations received by phone, email, or online channels, converting inquiries to sales to meet hotel targets.

Candidates should be university graduates with related reservations or customer service experience, strong English and Chinese skills (Cantonese and Mandarin), and

Qualifications

• University graduate
• Related working experience in Reservations or Customer Services is a plus
• Excellent communication skills and fluent in English, Cantonese, and Mandarin
• Excellent organizational and computer skills
• Other foreign language literacy is a plus

Responsibilities

• Handle hotel reservations inquiries through multiple platforms
• Data input into the PMS system in the correct format
• Ensure communication with other departments with relevant information
• Prepare various reservations-related reports
• Organise correspondence and group reservations
• Upsell hotel services including restaurant reservations, spa and fitness offers

Skills

Communication skills

English

Cantonese

Mandarin

Education

University graduate

Tools

PMS system

Job description

Mandarin Oriental The Landmark, Hong Kong is seeking a Reservations Sales Agent to join the Reservations (Cluster Service) team. The role is based at the hotel in Hong Kong and involves recording and processing all room reservations received by phone, email, or online channels, converting inquiries to sales to meet hotel targets.

Candidates should be university graduates with related reservations or customer service experience, strong English and Chinese skills (Cantonese and Mandarin), and