Reservations Sales Agent

Mandarin Oriental The Landmark, Hong Kong; Hong Kong; On-site; HKD 246,000 - 257,000; Full time

Job summary

Mandarin Oriental The Landmark, Hong Kong is seeking a Reservations Sales Agent to join the Reservations (Cluster Service) team. The role is based at the hotel in Hong Kong and involves recording and processing all room reservations received by phone, email, or online channels, converting inquiries to sales to meet hotel targets.

Candidates should be university graduates with related reservations or customer service experience, strong English and Chinese skills (Cantonese and Mandarin), and

Qualifications

• University graduate
• Related working experience in Reservations or Customer Services is a plus
• Excellent communication skills and fluent in English, Cantonese, and Mandarin
• Excellent organizational and computer skills
• Other foreign language literacy is a plus

Responsibilities

• Handle hotel reservations inquiries through multiple platforms
• Data input into the PMS system in the correct format
• Ensure communication with other departments with relevant information
• Prepare various reservations-related reports
• Organise correspondence and group reservations
• Upsell hotel services including restaurant reservations, spa and fitness offers

Skills

Communication skills

English

Cantonese

Mandarin

Education

University graduate

Tools

PMS system

Job description

Mandarin Oriental The Landmark, Hong Kong is looking for a Reservations Sales Agent to join our Reservations (Cluster Service) team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at Mandarin Oriental The Landmark, Hong Kong within Reservations Department in Hong Kong, the Reservations Sales Agent is responsible for recording and processing all room reservations made by phone, email other booking platform and online chats efficiently and accurately. Convert all reservation inquiries to sales where possible to meet hotel targets. The Reservations Sales Agentreports to theReservations Manager.

As Reservations Sales Agent, you will be responsible for the following duties:

• Handle hotel reservations inquiries through multiple platforms
• Data input into the PMS system in the correct format as set in the PMS Operational Manual
• Ensure communication with other departments is well maintained with information which pertains to them
• Prepare various reservations related reports
• Organise correspondence and group reservations
• Upsell hotel services including but not limited to restaurant reservations, Spa and fitness offers that delights our guests.

As Reservations Sales Agent, we expect from you:

• University graduate
• Related working experience in Reservations or Customer Services will be an advantage
• Excellent communication skills and fluent in both written and spoken English, Chinese including Cantonese and Mandarin
• Excellent organisational and computer skills
• Other foreign language literacy is a plus..

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## More Job Information

Salary

• 22000 - 23000 / MONTH

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 中環

Employment Term

• 全職

Employment Term

• 長期

Education

• 文憑或相等程度