Assistant Reservations Manager

Mandarin Oriental Hotel Group Limited; Hong Kong Island; On-site; HKD 420,000 - 540,000; Full time

Benefits offered by this job

MOstay program

Health & Colleague Wellness

Retirement Plans

Learning & Development

Job summary

Mandarin Oriental The Landmark, Hong Kong is seeking an Assistant Reservations Manager to lead the Reservations Department within the Reservations (Cluster Service) team. You will oversee daily operations, develop your team and maintain high standards of guest service in a luxury environment.

Based at The Landmark in Hong Kong, the role offers collaboration with Revenue Management, Sales and Catering, a focus on delivering excellence, and opportunities to contribute to the hotel's selling

Qualifications

• Degree holder in Business Management, Hospitality Management or relevant discipline.
• 3 years relevant experience preferably in luxury hotel.
• Excellent written and spoken English, Cantonese and Putonghua.

Responsibilities

• Oversee daily operations of the Reservations Department and ensure smooth running.
• Develop team members and maintain high-quality customer service standards.
• Build relationships with guests and internal teams to maximise guest satisfaction and yield.

Skills

Customer service

Communication

Negotiation

Fluent English

Cantonese

Putonghua

Education

Bachelor degree in Business/Hospitality Management or relevant discipline

Job description

Mandarin Oriental The Landmark, Hong Kong is looking for an Assistant Reservations Manager to join our Reservations (Cluster Service) team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 109 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Based at Mandarin Oriental The Landmark, Hong Kong within Reservations Department in Hong Kong, the Assistant Reservations Manager is responsible for ensuring smooth operation of the Reservations Department and to provide supervision, direction and leadership in the Reservations Department in accordance with the objectives, performance and quality standards established by the hotel. The Assistant Reservations Manager reports to the Cluster Revenue Manager and in close partnership with Reservations team at Mandarin Oriental, Hong Kong.

As Assistant Reservations Manager, you will be responsible for the following duties:

• Assisting in overseeing the Reservations Department and manage the daily operations and efficient running of the department.
• Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques.
• Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.
• Assist in the managing, training and developing of the team.
• Work closely with Revenue Management, Sales and Catering team to maximize yielding opportunities.
• Ensure that communication with other departments, notably Credit, Sales, Concierge, Housekeeping, Front Office, F&B and any other concerned department is maintained with information which pertains to them.
• Ensure proper implementation of reservations procedures and maximize conversion ratios.
• Ensure all accounting procedures are adhered to according to the Company SOPs.
• Contribute to the selling strategy of the hotel and manage the departments' adherence to achieving the strategy.

As Assistant Reservations Manager, we expect from you:

• Degree holder in Business Management, Hospitality Management or relevant discipline
• 3 years relevant experience preferably in luxury hotel
• Dedication to providing great customer service
• Self-motivated, willing to learn and able to work under pressure with tight timeline
• Good communication and negotiation skills with both internal and external guests
• Excellent written and spoken English, Cantonese and Putonghua.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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