Luxury Guest Services Agent – Concierge Specialist

Mandarin Oriental Hotel Group Limited; Hong Kong Island; On-site; HKD 201,000 - 246,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

The Landmark Mandarin Oriental, Hong Kong invites applications for a Guest Services Agent to join our Concierge team. Based at the hotel lobby, you will greet guests, assist with luggage, arrange transportation and ensure seamless directions with a courteous approach.

The ideal candidate has hotel/guest services experience, strong English and Chinese communication skills, and the ability to multi-task within a dynamic, team-driven environment. Join MO’s luxury hospitality family today.

Qualifications

• Related working experience in hotel/ guest services
• Strong communication skills in English and Chinese

Responsibilities

• Welcome guests at the hotel entrance and lobby area
• Assist guests with carrying their luggage while in hotel premises
• Deliver and collect luggage from/to guest rooms
• Assist guests for transportation arrangements and ensure guests are correctly directed to their destinations

Skills

English & Chinese communication

Teamwork

Multi-tasking

Job description

The Landmark Mandarin Oriental, Hong Kong invites applications for a Guest Services Agent to join our Concierge team. Based at the hotel lobby, you will greet guests, assist with luggage, arrange transportation and ensure seamless directions with a courteous approach.

The ideal candidate has hotel/guest services experience, strong English and Chinese communication skills, and the ability to multi-task within a dynamic, team-driven environment. Join MO’s luxury hospitality family today.