Luxury Reservations & Upsell Specialist

Regent Hong Kong; Hong Kong; On-site; HKD 167,000 - 246,000; Full time

Job summary

Regent Hong Kong, reimagined at Victoria Harbour, is seeking a Reservations Sales Agent to join our guest-centric team on site. You will assist the reservations team with daily tasks, respond to guest enquiries, and become knowledgeable about the hotel's products and services.

The role requires a Bachelor's degree in Hotel Management or related field, 1+ years' experience (OPERA PMS preferred), and fluency in English and the local language.

Qualifications

• Bachelor's degree in Hotel Management or related field.
• 1+ years' related experience, including reservations or sales.
• Experience with OPERA PMS.
• Fluent in English and local language.
• Fresh graduates considered.
• Senior Reservations Sales Agent if more experienced.

Responsibilities

• Assist the reservations team in daily tasks and responding to guest room enquiries.
• Ensure that all guest interactions are at the highest level adhering to Forbes and IHG True Hospitality standards.
• Be knowledgeable of all of the hotel's products and services.
• Respond to guest requests in an accurate and timely manner.
• Regularly communicate with guests to ensure expectations are met.
• Assist in delivering the revenue target of the hotel by making upsell and cross sell revenue targets.

Skills

Customer service

Upselling

Communication skills

Fluent English

Local language (Cantonese)

Education

Bachelor's degree or higher in Hotel Management or related field

Tools

OPERA PMS

Job description

Regent Hong Kong, reimagined at Victoria Harbour, is seeking a Reservations Sales Agent to join our guest-centric team on site. You will assist the reservations team with daily tasks, respond to guest enquiries, and become knowledgeable about the hotel's products and services.

The role requires a Bachelor's degree in Hotel Management or related field, 1+ years' experience (OPERA PMS preferred), and fluency in English and the local language.