Reservations Sales Agent

Mandarin Oriental; Hong Kong; On-site; HKD 469,000 - 692,000; Full time

Benefits offered by this job

MOstay benefits

Health & Colleague Wellness programs

Retirement plans

Learning & Development

Job summary

Mandarin Oriental, Hong Kong, is seeking a Reservations Sales Agent to join the Reservations team. Based in Hong Kong, you will record and process room reservations made by phone, email, or online chats, converting inquiries to sales when possible.

You will collaborate with other departments, ensure accurate data entry into the PMS, and generate reservations reports while providing excellent service in English and Chinese (Cantonese and Mandarin).

Qualifications

• University graduate.
• Experience in Reservations or Customer Services is an advantage.
• Fluent in English and Chinese (Cantonese and Mandarin).
• Excellent communication and organizational skills.
• Proficiency with computers and PMS systems.

Responsibilities

• Handle hotel reservations inquiries via phone, email, and online chats.
• Input reservations into the PMS accurately.
• Coordinate with other departments to share pertinent information.
• Prepare reservations-related reports and organize group bookings.
• Upsell hotel services (restaurants, Spa, fitness) to guests.

Skills

Communication

English fluency

Cantonese

Mandarin

Organization

Computer skills

Foreign language literacy

Education

University degree

Tools

PMS system

Job description

Mandarin Oriental, Hong Kong is looking for a Reservations Sales Agent to join our Reservations team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and one Michelin-star venue, offering guests a series of elevated dining experiences This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment. In additional, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026.

About The Job

Based at the Mandarin Oriental, Hong Kong within Reservations Department in Hong Kong, the Reservations Sales Agent is responsible for recording and processing all room reservations made by phone, email other booking platform and online chats efficiently and accurately. Convert all reservation inquiries to sales where possible to meet hotel targets. The Reservations Sales Agent reports to the Reservations Manager.

As Reservations Sales Agent, you will be responsible for the following duties:

• Handle hotel reservations inquiries through multiple platforms
• Data input into the PMS system in the correct format as set in the PMS Operational Manual
• Ensure communication with other departments is well maintained with information which pertains to them
• Prepare various reservations related reports
• Organise correspondence and group reservations
• Upsell hotel services including but not limited to restaurant reservations, Spa and fitness offers that delights our guests.

As Reservations Sales Agent, We Expect From You

• University graduate
• Related working experience in Reservations or Customer Services will be an advantage
• Excellent communication skills and fluent in both written and spoken English, Chinese including Cantonese and Mandarin
• Excellent organisational and computer skills
• Other foreign language literacy is a plus.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?