Registry Systems & Operations Specialist

The Hong Kong University of Science and Technology; Hong Kong; On-site; HKD 210,000 - 300,000; Full time

Benefits offered by this job

Annual Leave

Medical/Dental

Gratuity

Job summary

The Hong Kong University of Science and Technology (HKUST) is seeking a proactive professional to join the Academic Registry’s Registry Systems and Operations team in Hong Kong. The role supports day-to-day IT operations, system implementations and high-quality service to the academic community.

The appointee will handle administrative, operational and technical support for RSO systems, assist with user enquiries, classroom operations and on-site technical support, and participate in UAT and

Qualifications

• Bachelor’s degree with at least 2 years of relevant work experience.
• Proficient in Microsoft Office / Microsoft 365.
• Strong organizational and analytical skills.
• Excellent written and spoken English and Chinese (Cantonese & Mandarin).

Responsibilities

• Providing administrative, operational and technical support for RSO-supported systems, services, classrooms and other assigned facilities.
• Handling user enquiries and service requests and providing frontline support to faculty, staff and students.
• Supporting classroom and venue operations, including bookings, access arrangements, event setup and on-site technical support.
• Participating in system implementation, enhancement and release activities, including User Acceptance Testing (UAT), preparation of test cases, documentation of issues and user feedback, and release verification.
• Supporting service-desk operations, issue tracking, follow-up and escalation of system and operational matters.
• Preparing and maintaining operational procedures, user guides, support records and other service documentation.
• Liaising with Academic Registry teams, Central IT, external vendors, contractors and service providers on system, service, facility and operational matters; and
• Supporting service and process improvement initiatives and performing other duties as assigned.

Skills

Microsoft Office / Microsoft 365

Problem solving

Multitasking

English & Chinese communication

Customer service

Team collaboration

IT operations support

Education

Bachelor's degree

Tools

Ticketing systems

User Acceptance Testing (UAT)

Job description

The Hong Kong University of Science and Technology (HKUST) is seeking a proactive professional to join the Academic Registry’s Registry Systems and Operations team in Hong Kong. The role supports day-to-day IT operations, system implementations and high-quality service to the academic community.

The appointee will handle administrative, operational and technical support for RSO systems, assist with user enquiries, classroom operations and on-site technical support, and participate in UAT and