Registry Systems & Operations Specialist

Hong Kong University of Science and Technology (HKUST); Hong Kong; On-site; HKD 260,000 - 380,000; Full time

Benefits offered by this job

Annual leave

Medical benefits

Dental benefits

Gratuity on contract completion

Job summary

The Hong Kong University of Science and Technology (HKUST) Academic Registry invites applications for a role within the Registry Systems and Operations team. The appointee will support day-to-day IT operations, assist in system implementations, and deliver high-quality service to the academic community.

Responsibilities cover frontline user support, classroom operations, UAT, documentation, and process improvements, with duties extending to weekends as required on campus or off-site locations

Qualifications

• Bachelor’s degree with at least 2 years of relevant work experience.
• Proficiency in Microsoft Office / Microsoft 365 applications.
• Strong organizational, analytical and problem-solving skills.
• Excellent verbal and written English and Chinese (Cantonese and Putonghua).
• Experience in information systems support or service operations.
• Experience in system testing / UAT or project implementation is a plus.
• Familiarity with service-desk / ticketing systems and documentation.
• Experience in Registry / Student Information Systems or AV/classroom tech is advantageous.

Responsibilities

• Providing administrative, operational and technical support for RSO-supported systems, services, classrooms and other assigned facilities.
• Handling user enquiries and service requests and providing frontline support to faculty, staff and students.
• Supporting classroom and venue operations, including bookings, access arrangements, event setup and on-site technical support.
• Participating in system implementation, enhancement and release activities, including UAT, test case preparation, issue documentation and release verification.
• Supporting service-desk operations, issue tracking, follow-up and escalation of system and operational matters.
• Preparing and maintaining operational procedures, user guides, support records and other service documentation.
• Liaising with Academic Registry teams, Central IT, external vendors, contractors and service providers on system, service, facility and operational matters.
• Supporting service and process improvement initiatives and performing other duties as assigned.

Skills

Office365 proficiency

Analytical thinking

Organizational skills

Interpersonal skills

English and Chinese communication

User support experience

Service-desk / ticketing familiarity

UAT / system testing familiarity

AV / classroom technology familiarity

Education

Bachelor's degree

Tools

Ticketing systems

Job description

The Hong Kong University of Science and Technology (HKUST) Academic Registry invites applications for a role within the Registry Systems and Operations team. The appointee will support day-to-day IT operations, assist in system implementations, and deliver high-quality service to the academic community.

Responsibilities cover frontline user support, classroom operations, UAT, documentation, and process improvements, with duties extending to weekends as required on campus or off-site locations