Officer (Registry Systems and Operations) - Academic Registry

The Hong Kong University of Science and Technology; Hong Kong; On-site; HKD 210,000 - 300,000; Full time

Benefits offered by this job

Annual Leave

Medical/Dental

Gratuity

Job summary

The Hong Kong University of Science and Technology (HKUST) is seeking a proactive professional to join the Academic Registry’s Registry Systems and Operations team in Hong Kong. The role supports day-to-day IT operations, system implementations and high-quality service to the academic community.

The appointee will handle administrative, operational and technical support for RSO systems, assist with user enquiries, classroom operations and on-site technical support, and participate in UAT and

Qualifications

• Bachelor’s degree with at least 2 years of relevant work experience.
• Proficient in Microsoft Office / Microsoft 365.
• Strong organizational and analytical skills.
• Excellent written and spoken English and Chinese (Cantonese & Mandarin).

Responsibilities

• Providing administrative, operational and technical support for RSO-supported systems, services, classrooms and other assigned facilities.
• Handling user enquiries and service requests and providing frontline support to faculty, staff and students.
• Supporting classroom and venue operations, including bookings, access arrangements, event setup and on-site technical support.
• Participating in system implementation, enhancement and release activities, including User Acceptance Testing (UAT), preparation of test cases, documentation of issues and user feedback, and release verification.
• Supporting service-desk operations, issue tracking, follow-up and escalation of system and operational matters.
• Preparing and maintaining operational procedures, user guides, support records and other service documentation.
• Liaising with Academic Registry teams, Central IT, external vendors, contractors and service providers on system, service, facility and operational matters; and
• Supporting service and process improvement initiatives and performing other duties as assigned.

Skills

Microsoft Office / Microsoft 365

Problem solving

Multitasking

English & Chinese communication

Customer service

Team collaboration

IT operations support

Education

Bachelor's degree

Tools

Ticketing systems

User Acceptance Testing (UAT)

Job description

Department: Academic Registry

Job Posting Details

The Academic Registry is seeking a motivated and service-oriented professional to join our dynamic Registry Systems and Operations (RSO) team. The successful candidate will play a pivotal role in supporting day-to-day IT operations, ensuring smooth system implementations, and delivering high-quality service to our academic community.

Key Responsibilities

The appointee will be responsible for:

• Providing administrative, operational and technical support for RSO-supported systems, services, classrooms and other assigned facilities;
• Handling user enquiries and service requests and providing frontline support to faculty, staff and students;
• Supporting classroom and venue operations, including bookings, access arrangements, event setup and on-site technical support;
• Participating in system implementation, enhancement and release activities, including User Acceptance Testing (UAT), preparation of test cases, documentation of issues and user feedback, and release verification;
• Supporting service-desk operations, issue tracking, follow-up and escalation of system and operational matters;
• Preparing and maintaining operational procedures, user guides, support records and other service documentation;
• Liaising with Academic Registry teams, Central IT, external vendors, contractors and service providers on system, service, facility and operational matters; and
• Supporting service and process improvement initiatives and performing other duties as assigned.

Requirements and Key Qualifications

• A bachelor’s degree with at least 2 years of relevant work experience;
• Good computer literacy and proficiency in Microsoft Office / Microsoft 365 applications;
• Good organizational, analytical and problem-solving skills, with the ability to manage multiple tasks independently;
• Good interpersonal and communication skills, with a collaborative, responsible and service-oriented approach;
• Good command of written and spoken English and Chinese, including Cantonese and Putonghua;
• Experience in information systems support, service operations, user support, administrative workflows or related areas;
• Experience in system testing (or UAT), preparation of test cases, issue documentation and/or system implementation would be an advantage;
• Familiarity with service-desk/ticketing systems and preparation of operating procedures, user guides or other service documentation would be desirable; and
• Experience in institutional Registry/Student Information Systems, vendor coordination, AV/classroom technology or event-support operations would be an advantage.

The successful candidate will work outside normal office hours, including weekends, and at the main campus or other designated off-campus locations as operational needs arise. (Duration: 2 years)

Starting salary will be commensurate with qualifications and experience. Fringe benefits including annual leave, medical and dental benefits will be provided. A gratuity will be payable upon successful completion of contract.

(Information provided by applicants will be used for recruitment and other employment-related purposes.Applicants should read th e Personal Information Collection Statement b efore submission of application.)

HKUST is an equal opportunities employer and is committed to our core values of inclusiveness, diversity, and respect.