IT Systems & Infrastructure Specialist

The University of Hong Kong; Hong Kong; On-site; HKD 279,000 - 469,000; Full time

Job summary

The University of Hong Kong invites applications for an IT Technician (functional title System Specialist/IT Technologist) in the School of Computing and Data Science. The role supports MPO systems, IT infrastructure, and workflow automation, with responsibilities across IT, AV, and infrastructure support.

Duties include maintaining servers, virtualization, security patches, user accounts, and assisting teaching activities.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related discipline.
• Basic network configuration and troubleshooting (IP, DNS, DHCP, subnetting).
• Experience providing technical support for hardware, software, networks, and printing.
• Experience or knowledge in server infrastructure, monitoring, backup and maintenance.
• Familiarity with VMware and Hyper-V virtualization; high-availability is a plus.
• Able to work independently and as part of a team with service orientation.
• Strong troubleshooting, communication and customer-service skills.

Responsibilities

• Perform routine system updates, patches, user account mgmt and network config.
• Provide timely IT support to staff and students on hardware, software, networks and printing.
• Maintain server infrastructure, virtualization, high-availability, monitoring and backup.
• Support classroom teaching with AV systems and teaching technologies.
• Design, develop, and maintain in-house systems and internal tools.
• Work flexible hours including evenings and weekends as needed.
• Assist in MPO operations and programme activities.

Skills

Customer service

Troubleshooting

Networking

System administration

Education

Bachelor’s degree in Computer Science / Information Technology or related discipline

Tools

VMware

Hyper-V

Windows Server

Office 365

Job description

The University of Hong Kong invites applications for an IT Technician (functional title System Specialist/IT Technologist) in the School of Computing and Data Science. The role supports MPO systems, IT infrastructure, and workflow automation, with responsibilities across IT, AV, and infrastructure support.

Duties include maintaining servers, virtualization, security patches, user accounts, and assisting teaching activities.