Regional Tech Services Engineer, Events & IT Support

Informa Markets Asia Limited; Hong Kong; Presencial; HKD 180.000 - 240.000; Jornada completa

Descripción de la vacante

Informa Markets Asia Limited is seeking a Tech Services Engineer for the Regional Data & Technology Team to support on-site exhibitions and coordinate IT services across Asia Pacific.

The role covers event IT support, registration tech management, in-house and remote assistance, ITSM ticketing and asset management, requiring strong Windows/macOS, Active Directory and ITIL experience, plus Cantonese, Mandarin and English communication.

Formación

• Proficient in Microsoft Windows desktop and macOS environments.
• Good knowledge of Microsoft Active Directory, Windows client/server environment and Microsoft 365 (O365).
• Familiar with ITIL-based support flows, with hands‑on experience using ServiceNow or similar ITSM ticketing tools.
• Strong communication skills in Cantonese, Mandarin and English, able to work with cross‑functional and event operation teams.
• Excellent problem‑solving and analytical skills, able to work independently and stay calm under time pressure during live events.

Responsabilidades

• On-site IT support during exhibitions and trade shows.
• Register tech management: QR scanners, badge printers, kiosks, apps for registration/check-in.
• In-house IT support for Hong Kong office including desktops, laptops, peripherals and meeting-room systems.
• Provide remote IT support for users across Asia region via corporate ticketing system.
• Handle ITSM incident and request tickets with logging, prioritisation and follow-up.
• Maintain and track IT assets for events and ensure device availability and return records.

Conocimientos

Windows proficiency

macOS proficiency

Cross-functional collaboration

Herramientas

ServiceNow

Descripción del empleo

Informa Markets Asia Limited is seeking a Tech Services Engineer for the Regional Data & Technology Team to support on-site exhibitions and coordinate IT services across Asia Pacific.

The role covers event IT support, registration tech management, in-house and remote assistance, ITSM ticketing and asset management, requiring strong Windows/macOS, Active Directory and ITIL experience, plus Cantonese, Mandarin and English communication.