Field Technical Support Engineer (Robotics Events, Project-Based)

Classy Wheeler Limited; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

Classy Wheeler Limited is seeking a Field Technical Support Engineer to provide onsite first-line support for robotics deployments at community events and project activities in Hong Kong. You will work with robot vendors and internal teams to ensure smooth operations, perform pre-event checks, and monitor systems throughout events.

A diploma or above in IT/engineering with 1–2 years of IT or field support is preferred, plus Cantonese fluency and basic English/Putonghua.

Qualifications

• Diploma or above in Information Technology, Computer Engineering, Electronics, Telecommunications, or related discipline.
• 1–2 years of IT support, field support, desktop support or event equipment support preferred.
• Basic Windows/macOS operations, LAN/Wi‑Fi, IP addressing, hardware troubleshooting.
• Hands-on with robotics/IoT devices or AV equipment is an advantage.
• Strong problem-solving, calm under pressure, independent troubleshooting.
• Excellent communication and interpersonal skills for project teams and vendors.
• Fluent Cantonese with basic English and Putonghua.

Responsibilities

• Provide onsite first-line technical support and basic troubleshooting for robot deployments at community events and projects.
• Coordinate with robot vendor personnel and internal teams to ensure smooth onsite operations.
• Perform pre-event checks, connectivity tests, system configuration, setup and post-event shutdown.
• Monitor robot operations, network connectivity, and system status during events.
• Coordinate with venue representatives, project teams, and vendor personnel on technical matters.
• Identify and diagnose issues according to established procedures.
• Maintain records of incidents and basic service reports, escalate complex issues as needed.

Skills

Windows

macOS

LAN/Wi-Fi

IP addressing

Hardware troubleshooting

Onsite support

Communication

Education

Diploma or above in IT / Engineering

Tools

Robotics equipment

IoT devices

AV equipment

Job description

Field Technical Support Engineer (Robotics Events, Project-Based)

Client Description

Company Description: A leading information and communications technology service provider based in Hong Kong, delivering comprehensive telecommunications, broadband, media, and enterprise solution services.
Location: Various locations across Hong Kong
Nature: Renewable Contract (Project-based)

Job Description

• Provide onsite first-line technical support and basic troubleshooting for robot deployments at community events and project activities.
• Work closely with the robot vendor technical personnel and internal project teams to ensure smooth onsite operations and equipment functionality.
• Perform pre-event equipment checks, connectivity tests, system configuration, setup, and post-event shutdown or dismantling.
• Monitor robot operations, network connectivity, and system status continuously during events.
• Coordinate with venue representatives, project teams, and vendor technical personnel on operational and technical matters.
• Identify and perform initial diagnosis of technical issues according to established technical procedures and guidelines.
• Maintain records of technical incidents, troubleshooting actions, and outstanding issues, and submit basic service reports.
• Escalate complex or unresolved technical issues, hardware repairs, and core firmware problems to designated vendor teams.

Job Requirements

• Diploma, Higher Diploma, Associate Degree or above in Information Technology, Computer Engineering, Electronic Engineering, Telecommunications, or a related discipline.
• 1 to 2 years of experience in IT support, field support, desktop support, or event equipment support is preferred.
• Basic technical knowledge of Windows PC and macOS operations, LAN and Wi-Fi connectivity, IP addressing, and computer hardware troubleshooting.
• Hands-on experience with equipment setup, onsite testing, robotics, IoT devices, AV equipment, or smart devices is an advantage.
• Strong problem-solving skills, ability to remain calm under pressure, and capacity to perform basic troubleshooting independently.
• Excellent communication and interpersonal skills to collaborate effectively with project teams, vendors, and venue personnel.
• Strong sense of responsibility, punctuality, and customer service orientation.
• Fluent in spoken Cantonese with basic communication skills in English and Putonghua.